NPI Product Technical Engineer

NPI Product Technical Engineer

Req number:

R5132

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated NPI Product Technical Engineer ready to take us to the next level! If you have experience in Operations, IT MDM, Business or Financial analysis or Manufacturing and are looking for your next career move, apply now. 

Job Description

We are looking for a NPI Product Technical Engineer. This position will be full-time and Hybrid Bangalore.

What You’ll Do

• Understand the process, new concepts and product information.
• Set up Master Data for Asia, Middle East, Russia, Africa zones, as well to test and validate the product setup and its declaration in required LMS (NG or Rxlab.net/ Gateway – Internal Master Data holders). To coordinate to Set up calculation configuration and calculation product set up (in MULAN/CDMS), manage and track the request to set up.
•  Provide 2nd-Level and 3rd-Level support and troubleshooting to resolve issues escalated by customers and support teams.
• Communicate with customers and support teams to understand their needs and identify the root cause of the problem.
• Follow standard procedures for proper escalation the unresolved issues to appropriate internal teams or the next level of support.
• Participate in New Product projects in Asia, Middle East, Russia, Africa zones, to deliver projects on time and ensure a compliance to quality standards.
• Prepare accurate and timely reports.
• Document technical knowledge and share the experience with the team members.
• Monitor and find opportunities for improvement of the current tasks o Gather feedback from end-users to continue improving systems.
• Hands on troubleshooting skills to enhance and resolve issues.
• Ensure that quality controls of the work are planned and performed correctly.
• To coordinate with all other cross functional teams (GE, Globe Frames, WWPRO/ Globe Lens, Partners etc.).
• Hands on troubleshooting skills to enhance and resolve issues.
• Ensure that quality controls of the work are planned and performed correctly

What You'll Need

• 1 to 2 years of relevant working experience in Operations, IT MDM, Business or Financial analysis or Manufacturing.
•  Should be proficient with Microsoft excel, written and verbal communication, Knowledge on IT Systems or Manufacturing side will be a plus.
•  Experience in Medical device, FMCG, Retail.
•  bachelor’s degree in computer engineering, IT, or relevant field.
•  Proven working experience in providing technical support, or work experience as a Product Administrator or similar role, Master Data administrator at least 1-2 years of experience.
• Strong knowledge in writing SQL & Microsoft office.
• Working in any Master Data application will be an added advantage.
•  Proficiency in English, excellent verbal and written communication skills.
•  Analytical mindset with problem-solving aptitude.
•  Intermediate client-facing and interpersonal skills.
•  Ability to work under pressure o Ability to work both independently and as a team member.
•   Able to work out of business hours (if need be) Flexible working hours/days

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.