Main contact for KAM to manage customer NC inquiry to ensure efficiency in NC management between internal stakeholder and the customers to achieve seamless customer NC order process experience with Lyreco
- Address customers' requests and queries on Non-Catalogue item that is not available within Lyreco
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Maintain the client contact database to ensure it is up-to-date
- Provide feedback and suggestions on how to improve processes
- Record customers' requests and follow-up actions into database system
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- To be liaising with Sourcing team for follow up action as require
- Any other adhoc duty within the job scope as and when required by the management
Qualifications
- Minimum Diploma in any studies
- Proficient in Microsoft Office (particular Excel), good listening skill and passion for excellent customer experience; good telephone communication skill; good sourcing and ngotiation skills;
- Knowledge in SAP System.
- Physical competence
- Proficient in English
- Good Communication skills with clarity and precision
- Minimum 1 year working experience as customer service in B2B or service based einvironment
Top Skills
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
