NOC Manager

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented NOC Manager to join our team! This position offers the opportunity for an energetic and motivated candidate to join a dynamic and growing team that solves our customer’s unique mission needs.

What You'll Be Doing:

• The Manager, Cyber NOC will manage the 24/7 Parsons’ Network Operations Center, leading and directing teams for Cyber & Network Surveillance, Incident Management, and Fault Isolation.
• The successful candidate will oversee end-to-end monitoring and troubleshooting of the Cyber, cloud, and mobile solutions platform, quickly analyzing service and system issues to determine and implement corrective actions
• This position will escalate complex issues to Advanced Operations and engineering resources, determine root causes for failures, and develop corrective actions, ranging from configuration changes to new operational procedures
• Additionally, the role will contribute to ongoing process improvements using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service uptime, ensuring an excellent customer experience
• Hire and manage a team of NS, IM, and Cyber/IT Engineers and SMEs
• Develop and maintain training programs for skill development
• Engage and escalate issues with Advanced Ops, Engineering, and vendors for critical support
• Drive automation to reduce MTTR, optimize resources, and improve processes
• Analyze KPIs and implement changes for optimal network performance
• Ensure network meets assurance KPIs and SLA, and manage outages and emergencies

What Required Skills You'll Bring:

• Must have a current Top Secret security clearance with SCI eligibility; CI poly preferred but not required
• Bachelor/Master's degree or equivalent
• Minimum 10 years of cyber operations/Information technology experience
• Experience managing Cyber NOC shift environments and troubleshooting
• Organizational skills to manage dynamic schedules and team workloads efficiently
• Good understanding of Cyber, cloud, mobile solutions functional components and ability to troubleshoot technology issues
• Strong interpersonal skills, ability to work under pressure, and proactive approach to problem-solving
• Selected candidates will be certified through BlackHorse Solution’s Commercial Signature Reduction (CSR) and Cyber Advanced Support Operations (CASO) training.

Minimum Clearance Required to Start:

Top Secret

This position is part of our Federal Solutions team.

Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!