NOC Engineer

Posted 19 Days Ago
Be an Early Applicant
Manila, First District NCR, National Capital Region
Mid level
Information Technology
The Role
The NOC Engineer resolves user device alerts, coordinates maintenance, communicates with vendors, and maintains documentation, ensuring optimal IT management and user support.
Summary Generated by Built In

Position Name: NOC Engineer
Reports to: NOC Team Lead
Location: Philippines / Remote, Work-from-Home
Status: Eligible for Overtime and 10% Shift Differential for Overnight Roles
Shifts Offered

    • US EST Weekday 2nd Shift – Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST
    • US EST Weekend Shift;  Friday & Monday - 6 AM-3 PM EST / Saturday & Sunday 6 AM-7 PM EST

    Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

    We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

    The NOC Engineer role responsibility is to serve as Atlas' front line for alerts & requests. Our multinational team of NOC engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities.  This role is a full-time (40 hours/week) contract. 

        Responsibilities: 

        • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts. 
        • Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding. 
        • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation. 
        • Projects, as assigned by managers, for the NOC and Support teams. 
        • Documentation, maintaining knowledge base, new articles, and content improvements. 
        • Recommend and improve processes to drive better outcomes. 

        Requirements: 

        • Microsoft Windows Desktop & Server OS 
          • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues 
          • OS & App Patching, OS Upgrades, Failure Remediation
          • Cloud Products & Technologies 
          • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS 
          • Identity Management, Authorization, and Security (Azure AD, Okta) 
          • EMM/MDM tools (InTune, AirWatch) 
          • Backups & Disaster Recovery 
        • E-Mail Technologies 
          • General Mail Flow Troubleshooting, Archiving, Retention, Compliance 
          • Proofpoint, Mimecast, Global Relay 
        • Networking 
          • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
          • Diagnostic toolkit in Layer 1-3 functionality 
        • Security 
          •  Resolve alerts as raised by SIEM/SOC providers, Anti-Virus 
        • Great communicators, able to speak at a conversational English level 
        • 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
        • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations 
        • Passionate about delivering consistently positive experiences to our customers 
        • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue 

        Desirable Qualities

        • Experience working in an MSP/Consultancy environment 
        • Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions. 
        • Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix 
        • Able to design monitors to look for problem conditions in customer environments. 
        • Able to design scripts to address faults automatically. 
        • A degree in a relevant field (Computer Science/Computer Engineering) 
        • Certifications such as CompTIA A+, Server+, Network+ or similar 

        Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

        Top Skills

        Airwatch
        Amazon Aws
        Anti-Virus
        Azure
        Azure Ad
        Cloudwatch
        Connectwise Automate
        Dhcp
        Dns
        Exchange Online
        Intune
        Microsoft 365
        Microsoft Windows Desktop
        Microsoft Windows Server
        Nagios
        Okta
        Onedrive
        Opsgenie
        Pager Duty
        Powershell
        Prtg
        Sharepoint
        SIEM
        Solarwinds
        Tcp/Ip
        Vpn
        Zabbix
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        The Company
        HQ: New York, NY
        135 Employees
        On-site Workplace
        Year Founded: 2016

        What We Do

        Atlas Technica (https://www.atlastechnica.com) is an IT Service Provider specializing in hedge funds and alternative investment industry. Our objective is to provide the best service in the industry allowing hedge fund managers to focus on investing. Our services include infrastructure architecture and support, technology audit, disaster recovery planning and vCTO Services. Place IT on our shoulders.

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