News Technology Specialist

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

Job Description

About the Role

The News Technology Specialist position provides infrastructure IT support services for The New York Times Company. You will support all functional business areas, working with the New York Help Desk, networking, storage, and other support teams to anticipate potential issues and provide fast and exceptional service to end users. You will report to the Manager, Remote Sites.

Responsibilities:

• You will identify potential technical issues, research, propose solutions and serve as a source of expertise.

• You will recommend long-term initiatives and follow through with minimal oversight.

• You will provide onboarding support for new hires and assist with end user training.

• You will work with approved vendors for both IT and non-IT requests to support business requirements.

• You will be the point of contact for network, server, telecom, and storage change management which may include after hours and weekend change requests.

• You will perform the role of Technical Support Specialist with a higher skill set: 

  • Provide tier 2 hands-on support to end users throughout the company who are working in an office or remotely. 

  • Handle IT support requests via Servicenow and Jira ticketing systems providing resolution in a timely manner via remote control software or in person. 

  • Maintain all equipment per the company inventory asset control standards. 

• You will deploy, configure, and troubleshoot end user computing devices including: 

  • Laptops, desktops, monitors, printers, and desk phones, video conferencing equipment including TV’s, IPTV, and cable boxes, WiFi, Ethernet, and mobile wireless devices 

  • Zero-touch computer deployments for onboards and upgrades 

• You will install, configure, and troubleshoot supported operating systems and applications including enterprise software (i.e Microsoft Office, Adobe Creative Suite, Gsuite, etc), internet browsers, and general connectivity issues. 

• You will provide customer training on systems and technology and distribute instructional documentation. 

• You will troubleshoot and resolve issues via remote support tools, phone, chat, email, or in person from employees, freelancers, and contractors and update and or create tickets following established policies and procedures. 

• You will provide assistance to facilities for operational requests and building needs. 

• You will enforce standards and security, including PCI and GDPR standards.

• You will work on projects and day-to-day operations assigned by management. 

• You will support special events in the office and at remote locations as needed.

• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• Minimum 5 years of experience in an information technology technical support role

• 2+ years of recent experience with Apple and Windows platforms

• Experience as a system administrator 

• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance

• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Preferred Qualifications:

• 1+ year of experience with Service Now

• Certifications: Apple, PC, JAMF

• Experience with end-user support using a wide range of technology

• Experience with the networking/hardware infrastructure

The annual base pay range for this role is between $112,145.38 and $112,145.38.

#LI-Hybrid

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected].  Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

The New York Times Company follows the pay transparency and non-discrimination provisions outlined by the United States Office of Federal Contract Compliance Programs. Click here for details.