Network Support Engineer (m/f/d)

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

A part of global technology organization Tietoevry, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities in a team of thousands of experts located around the globe.

Together with our sister company Infopulse, also part of Tietoevry, we are expanding our team in Brazil and are looking for skilled technology experts. This collaboration leverages our combined technical expertise to deliver exceptional digital transformation solutions across diverse industries

About the role

Network Support Engineer will be responsible for monitoring network performance, both transmission and IP, as well as the underlying infrastructure. You will act on alarms and troubleshoot issues, including incidents reported by customers. Collaborating with third-party providers, you will perform in-depth troubleshooting and coordinate joint efforts to resolve incidents. Additionally, you will coordinate planned maintenance, suggest best practice changes, and contribute to the organization's knowledge database, ensuring optimal network performance and continuous improvement.

Responsibilities

• Monitor customer services per platform and act both on alarm-generated, as well as customer-initiated incidents, and conduct trouble-shooting 

• Interact with third party providers (hardware, network, FLM) in the course of trouble-shooting 

• Own and coordinate efforts for your incident by perform in-depth level of analysis and troubleshooting, including joint trouble-shooting with vendor or customer 

• Coordinate ongoing planned maintenance  

• Follow and suggest changes for best practices, contribute to knowledge database 

Requirements

• Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)

• Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)  

• Experience working in international telecom environment (NOC, Technical Support) 

• Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively

• Strong analytical capabilities and a drive to transform information into fact-based knowledge

• Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team

• Excellent communication skills to effectively convey information and collaborate with various stakeholders

• Fluent professional English and Spanish 

#LI-DNI 

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)