Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
We are looking for an IT service professional with orientation in ITIL processes and networking. ITIL foundation, CCNA or other networking certificates are a big plus.
The primary responsibility of our Operations Specialist is to ensure that our client IT infrastructure and systems remain operational. Managing ticket queue, resolving 1st line technical incidents and requests, distributing tickets across a team of certified network experts.
What you'll be doing
Key Responsibilities:
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Managing ticket queue, team mailbox and other ITIL service coordination tasks
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Communicating with users and 3rd party service providers
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Ensuring ticket quality and compliance with defined process rules across the team
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Basic troubleshooting of and resolving of incidents based on defined documentation
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Implementation of simple service requests and changes
Knowledge and Attributes:
- Basic orientation in IT services
- Willingness to learn new things
- Good level of English and German is a must
- willingness to work 24x7 (nights, weekends, public holidays => 12 hour shift rotation)
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Information Technology or Business Administration or related.
- ITIL foundation certification (nice to have but not mandatory)
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Top Skills
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
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