Network Operations Engineer - CTS Syndication

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Syndication is the Comcast Technology Solutions organization established to enable other MSOs to Partner with Comcast to provide our products and features to their customers. The Network Operations Engineer position will be responsible for supporting frontline operations of syndicated partner DAA tools focused on the monitoring and alerting of network performance.

Job Description

What You’ll Do:

• Support Syndication DAA program for MVPD&OS Frontline Operations.

• Creation and distribution of materials supporting syndicated tools.

• Create and conduct training on operational best practices for syndicated DAA as needed.

• Maintain partner frontline user guides for DAA network monitoring and troubleshooting tools.

• Act as MVPD&OS Frontline Operations DAA subject matter expert and syndication partner POC.

• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.

• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.

• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.

• Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.

• Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.

• Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.

• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.

• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.

• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.

• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance.

• Other duties and responsibilities as assigned.

What You’ll Need:

• Bachelor’s degree or Equivalent

• 5 – 7 years of relevant work experience

• Experience with network monitoring and troubleshooting is strongly preferred. 

• Strong understanding of FDD/FDX networks

• Skilled in Technical Document creation (Power Point/Word)

• Strong written and verbal communication skills

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Network Monitoring, Network Support, Network Troubleshooting

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.