Network Facilities Technician II

The Network Facilities Technician II, performs installations, turn-ups, testing, break fixes, maintenance and monitoring of equipment at an intermediate level of proficiency in a Critical Facilities 24X7, on-demand environment. The incumbent performs the maintenance, troubleshooting and restoration of all network technology functionality; by conducting scheduled and routine performance tests on all hardware and equipment, installing, activating, modifying, repairing, maintaining, and aligning equipment per business needs and providing technical support for all services offered using established processes, scripts, and procedures.
Primary Responsibilities and Essential Functions

• THIS IS A 3rd SHIFT POSITION: Hours are 12am - 8:30am
• Performs the validation of work packages, executing project MOPs with boundary partners.
• Performs validation and authentication of the operational performance of network systems equipment, ensuring compliance with design specifications and quality of service targets, by utilizing appropriate test equipment and management platform practices.
• In response to alarms or outage notifications, analyzes and troubleshoots problems for quick resolution in conjunction with regional or enterprise-wide Network Operations Centers (NOCs) to restore service or escalate the issue as appropriate.
• Ensures the installation, documentation, turn-up and maintenance of circuits and equipment conform to company standards.
• Performs the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, and assessing installation, site preparation and installation diagrams.
• Establishes and installs network connections, terminating, and labeling cables. Installs telecommunications equipment, following industry and Cox standards.
• Verifies service by testing circuits, equipment, and alarms and, subsequently identifying and correcting or escalating problems.
• Updates tools and documentation according to Cox standards (TSP)
• Maintains network by testing network back-up procedures and troubleshooting or repairing outages.
• Maintains internal and external customer rapport by listening to and resolving concerns and answering questions.
• Must be able to communicate, collaborate and provide timely updates to all boundary partners in a professional and respectful manor
• Maintains safe work environment by following codes, standards, and legal regulations. This includes, but is not necessarily limited to fire suppression, Security access systems, HVAC, PPE, OSHA
• Keeps supplies ready by maintaining appropriate inventory of stock, placing orders when necessary, and verifying receipt through Oracle/WATTS or other means.
• Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities.
• Implements Workflow work orders and is familiar with Remedy and able to create Remedy tickets
• Participates in the completion of PIR's as needed.
• Participates in a stand-by rotation to provide 24/7 coverage.

QUALIFICATIONS
Minimum

• High School Diploma, GED, or relevant work experience
• 3 years or more year of experience preferred as a Networks facilities Technician 1 or in a related field
• Basic understanding of the operation and principles of generators, power systems, fire systems, HVAC and Cold Air containment.
• Performs testing of RF, Ethernet, Fiber Optic cables
• Excellent written and verbal communication skills
• Valid local State Driver's License with driving record that meets Cox standards
• Ability to use various video, data, fiber, and RF test equipment
• Knowledge of signal flow layout of Critical Facilities
• Understanding of Critical Facility planned maintenance and monitoring needs
• Basic understanding of earth stations, over the air/free space signal flow and associated equipment
• Understanding of FCC EAS requirements
• Proficient in Word/Excel and any other programs necessary to perform responsibilities.
• Working knowledge of WATTS and Remedy to be able to accept work assignments.

Preferred

• AS/AA or Technical Certification in related discipline strongly desired (i.e., electronics)
• Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, Telcordia GR 1275 etc.)
• Working knowledge of Cox specifications as they relate to all Telecomm Facilities
• Understanding of and ensuring the compliance to all applicable FCC regulations
• Knowledge of Network monitoring and tracking tools related to troubleshooting, along with monitoring tools like a Building Management Systems (BMS) for Critical Facilities infrastructure
• Proficient in PowerPoint/Visio

USD 31.49 - 47.26 per hour
Compensation:
Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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