Network Engineering ISP

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and
people with disabilities.
A Brief Overview
The Network Engineering ISP oversees the operation and maintenance of internet service infrastructure and/or
network components to drive network efficiency and availability. Maintains internet service network quality
standards to achieve optimal levels of operation and KPI targets. Tracks and monitors internet service network
traffic and performance to ensure minimal interruption to network transmission and/or network switches.
Corrects internet service network problems effectively and in a timely manner. Drives initiatives,
industrialization, and efficiencies to internet service network facilities for improvements (i.e., enhancements,
updates, upgrades, and new systems). Establishes tools and procedures to monitor internet service network
performance.
What you will do
• Partner closely with the providers, product, and technical support teams to continually improve time-toresolution
KPIs and increase focus on customer satisfaction
• Manage, report, and reinforce the need to consistently meet or exceed published service-level agreement
(SLA) targets across all functions. Drive service quality i- Operate and maintain the LREMC fiber network,
focusing on the Calix Network infrastructure.
• Monitor network performance, identifying and addressing issues promptly minimizing downtime and
ensure seamless connectivity for our customers.
• Collaborate with cross-functional teams to troubleshoot and resolve complex network problems and
outages in a timely manner.
• Implement network changes, upgrades, and patches while minimizing disruption to ongoing operations.
Monitor network capacity and make recommendations for scaling and optimization based on current and
projected usage.
• Proactively identify opportunities for network enhancements and improvements, and present
recommendations to management.
• Analyze network traffic patterns and usage data to identify trends and potential areas for improvement.
Collaborate with vendors and service providers to ensure effective management of network-related
contracts and agreements.
• Maintain thorough and accurate documentation of network configurations, procedures, and changes.
Participate in on-call rotation to provide timely response and support for network emergencies. Stay up
to date with industry trends, best practices, and emerging technologies to ensure the network remains at
the forefront of innovation.
• Coordinate and provide supervision of contracted services, design, and construction activities.
• Implement automated process across different areas leveraging current applications.
Qualifications
• High School Diploma High School Diploma or equivalent Required
• Bachelor's Degree Engineering, Computer Science, Information Systems, or Information Security
Required
• Experience in large scale internet service network management Required
• Experience in network architecture, engineering, and design Required
• Innovative and strategic thinker and decision maker
• Knowledge of server operations and security technologies such as firewalls, intrusion prevention, and
data loss prevention
• Knowledge of industry trends related to information systems and related technology, network protocols,
architectures, and topologies
• Extensive knowledge of core network equipment supporting ISP Networks, FTTx, Metro Ethernet, DWDM,
fiber plant, and telecom power.
• Problem solving and execution skills in driving transformation and change
• Excellent communication skills with the ability to collaborate with both technical and non-technical
stakeholders
• Advances computer skills that applies a high degree of working knowledge of telecommunication
networking operations and provisions
• Expert knowledge of network architecture and design, including the ability to develop and implement
designs that meet business requirements
• Expert communication, interpersonal and analytical skills
• Strong leadership with proven ability to manage multiple projects simultaneously.
• Ability to effectively coach others to accomplish assignments and direct groups of individuals to achieve
consensus.
• Driver License Required
• Cisco Certified Internetwork Expert (CCIE) Preferred
• Cisco Certified Network Professional (CCNP) Preferred
• Juniper Networks Certified Internet Professional (JNCIP) Preferred
• SolarWinds Certified Professional Preferred
• Wireshark Certified Network Analyst (WCNA) Preferred
• Riverbed Certified Performance Engineer (RCPE) Preferred
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're
looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication,
we're the right company for you.