Network Engineer

Hansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska’s capital city. We have a strong commitment to client satisfaction and strive to always teach clients how to feel more comfortable and confident with their technology over time. As a result of this foundation, we are growing rapidly. Our team has expanded from 2 to 14 people in the past 6 years and we are looking to grow toward 20 in the coming years. 
Our client base has also grown dramatically and consists of some of Juneau’s most recognizable businesses, including many nonprofit organizations. We interact with a wide variety of over 70 clients, such as helicopter tour operators, arts and culture organizations, healthcare practices, breweries, movie theaters, resources for survivors of domestic violence, fish processing plants, and more. 
 

Hansen Gress is seeking a Network Engineer to join our team. We are looking for someone who loves solving problems, loves people and network technology, can “find solutions where no solutions exist,” and is eager to apply these skills! A great customer service personality is more important to us than an extremely technical resume. 

The position is full-time and offers flexible hours. Our company is dynamic with many opportunities for both personal and professional growth. 

Responsibilities

• Ensure seamless network functionality and experience for clients by addressing issues raised via tickets, phone calls, emails, and/or in-person consultations.

• Address urgent networking requests as they arrive, such as resolving IP conflicts, managing DNS settings, or modifying DHCP configurations.

• Conduct on-site visits to client offices for hands-on network diagnostics, installations, and troubleshooting.

• Clearly articulate technical concerns to clients, ensuring they understand potential problems and the proposed solutions. Recommend improved network practices when applicable.

• Act as project manager for installs and overhauls to business network fabric, surveillance systems, and VoIP phone systems.

• Coordinate with equipment vendors and service providers to ensure optimal network performance and resolution of issues.

• Research, test, and implement technologies from new vendors to ensure HG best practices stay current.

• Provide network support during off-hours, ensuring uninterrupted network services for clients.

• Provide help desk support for clients with on-call rotation

What You Bring to the Table

• Previous experience: 2 - 3 years as a network engineer or in a related role.

• Strong orientation towards customer service 

• Advanced problem-solving skills - Ability to see “big picture” and identify ways to stop recurring problems; Recognition of what you do not know and ability to ask for help

• A self-starter nature 

• Passion for technology - Excitement about uses of technology for social good, the ever-changing devices available, and/or new platforms to implement

• Eagerness for professional development - Curiosity to expand your technical knowledge with the support of Hansen Gress (we will provide training!)

• Ability to pass a basic background check for airport security badging

• Driver’s license and the ability to drive. Driver policies apply. Please note: we do not expect you to have a car.

Minimum Qualifications

• Ability to pass a basic background check for airport security badging

• Driver’s license (or willingness to get one) and the ability to drive. Driver policies apply. Please note: we do not expect you to have a car.

Compensation & Benefits

Pay is $80k-$90k per year depending on experience and qualifications. Benefits include health insurance, retirement plans, flexible scheduling policies, and coverage of mobile device plans. Additional benefits and perks are available and can be negotiated including relocation assistance.

Hansen Gress is a Great Place to Work

Employee satisfaction and growth is important to us! We are committed to helping employees dedicate approximately 20% of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities.

Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.