**MUST BE LOCATED NEAR LITTLE ROCK, AR FOR ONSITE SUPPORT**
- Address escalated tickets for complex operational issues in client networks.
- Maintain clients’ existing networks to ensure stability and compliance, and to address any issues and failures that arise during normal operation.
- Communicate with clients regarding status of open tasks daily.
- Assist with projects for data network design, development, and implementation, working in conjunction with professional services teams.
- Follow established processes for all work, adhering to Ascend’s quality standards.
- Development of documentation for client networks, including network diagrams.
- Work with vendors for support case resolution.
- Assist in mentorship/training of junior engineers.
- Participate in an on-call rotation to provide off-hours support.
PREFERRED SKILLS, EDUCATION AND EXPERIENCE
- Ability to communicate complex technical problems clearly to customers, with appropriate understanding of business impact and empathy for the client’s situation.
- A strong sense of urgency (required).
- Bachelor's degree or higher in Computer Science, Information Technology, Management Information Systems, or related degree program.
- Minimum 3 years Network Engineering experience (preferably at an MSP).
- Knowledge of VoIP technologies preferred.
- Experience with network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti.
- Experience with cloud networking concepts in Azure and AWS.
- Extensive knowledge of network protocols, services, and monitoring tools.
- Cisco CCNA and/or CCNP, or Fortinet FCP certification or equivalent working experience is required.
- Ability to learn about new technologies rapidly and continually.
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Starting Salary Expectations: $80,000+
PURPOSE
This position’s primary responsibility is to provide operational support for our clients’ network infrastructure including switches, routers, wireless access points and controllers, and firewalls. In addition to support, the network engineer will be involved in building, configuring and securing network infrastructure for clients. The successful candidate will have strong project management, organizational, and communication skills, along with a strong sense of urgency.
RESPONSIBILITIES
Top Skills
What We Do
Ascend Technologies enables business growth with innovation and technology. We help you make IT investments with confidence, eliminate threats, meet the needs of the business and optimize user productivity. Your business endures, grows and innovates on a foundation of efficiently run core IT systems. We are here to help you make technology the catalyst for your business expansion. Visit www.teamascend.com to learn more.
