Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Job Functions:
Performs tier II escalation troubleshooting and support for internal and external customer networks within the SG Gaming network.
Performs network maintenance and upgrades as required. Monitors network elements and researches anomalies such as bandwidth, response time, CPU and memory thresholds.
Maintains and supports the SolarWinds NMS system elements, alerts, and databases.
Maintains standard network configurations in routers, switches and firewalls.
Work within the network engineering team and with the network operations center to develop and implement incident resolution and escalation processes.
Maintains network Visio documentation and IP Address management.
Reviews daily/monthly reports of network outages and issues.
Troubleshoots and resolves network WAN outages and escalates with telecom provider as needed.
Researches, resolves and documents Syslog generated error messages.
Provides change management support for network projects as needed.
Coordinate installation and provisioning of network equipment with customers, field service, and ISP’s.
Provides 24/7 on call support on a rotational basis.
Other tasks as assigned.
Training and/or Experience:
2+ years supporting a large enterprise network.
Cisco CCNA certification required, Cisco CCNP certification preferred.
Education:
Education BS or higher in Computer Science, Engineering, MIS or related field (or commensurate experience).
Knowledge, Skills, & Abilities:
Ability to troubleshoot and resolve network issues using standard troubleshooting techniques (PING/TRACEROUTE).
Knowledge of network monitoring protocols (SNMP) and systems such as SolarWinds.
Knowledge of trouble ticketing systems and methodologies.
Ability to configure and troubleshoot Cisco networking devices such as layer 2/3 switches, routers, and firewalls.
Ability to create and maintain Visio and Excel network documentation.
Knowledge of routing protocols such as EIGRP, OSPF and BGP.
Experience in supporting and troubleshooting VPN Technologies - IPSec, DMVPN, and site to site VPN solutions.
Understanding of IP concepts including routing, sub-netting, and VLANs.
Knowledge of TCP/IP including IPv4 and IPv6.
Must possess excellent verbal and written communication skills.
Requires excellent analytical, problem solving, organizational and time management skills.
Must be able to obtain required gaming cards and licensing upon employment.
Qualifications
Education
Bachelors degree in related field.
Years of Related Experience
Years of experience 2 to 4 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Top Skills
What We Do
Light & Wonder is a leading cross-platform global game company focused on creating new worlds where players can immerse themselves in dynamic casino, online or mobile games.
Headquartered in Las Vegas, Nevada, with nearly 5,000 employees, the company has locations on six continents.
