NetSuite Administrator

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

HHAeXchange is seeking an experienced NetSuite Administrator to manage, customize, and support our NetSuite ERP system. The ideal candidate will have a strong understanding of NetSuite administration as well as excellent general business/finance knowledge and will work closely with our Finance and Accounting teams to streamline processes, improve system efficiency, and support business growth. This position will be required to perform the role of a technical/functional resource to understand business processes and make/implement recommendations and improvements in accordance with NetSuite best practices.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• System Administration:
• Manage daily operations and maintenance of the NetSuite platform.
• Monitor system performance and troubleshoot issues as they arise.
• Ensure system compliance with company policies and procedures.
• User Support and Training:
• Provide technical support to NetSuite end users across all departments.
• Develop training materials and documentation specific to HHAeXchange processes.
• Manage user roles, permissions, and access controls.
• Over time, develop a deep understanding of internal processes and make recommendations to optimize utilization in accordance with NetSuite best practices.
• Provide regular, proactive updates to internal stakeholders as new releases become available; review release notes and deliver in an executive summary format, ensuring any impacts or improvements are highlighted.
• Customization and Configuration:
• Configure and enhance NetSuite modules to align with changes in business processes.
• Develop and maintain customizations using SuiteScript, SuiteFlow, and SuiteBuilder.
• Create and manage custom fields, records, forms, workflows, and dashboards.
• Data Management:
• Oversee data integrity by implementing regular data audits and validations.
• Manage mass data imports, exports, and data cleansing activities.
• Support external audit and compliance activities as required.
• Integration and Development
• Work with internal teams and third-party vendors to integrate and manage integrations between third-party external applications and NetSuite.
• Ensure integration teams and third-party vendors’ integrations are designed and function within NetSuite governor limits and restrictions to ensure business continuity.
• Reporting and Analytics:
• Develop and maintain saved searches, reports, and KPIs.
• Assist in financial reporting and analysis as needed.
• Customize existing reports, KPIs and dashboards.
• Collaborate with Business Intelligence teams to support external data needs for financial analysis and performance reporting.
• Continuous Improvement:
• Stay updated on NetSuite releases and new functionalities.
• Establish and lead a financial systems governance committee that oversees the NetSuite ecosystem.
• Provide regular, proactive updates to internal stakeholders; review release notes and deliver in an executive summary format.
• Recommend and implement best practices to optimize system usage.
• Implement and lead a change management process.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

•  Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Education:
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
• Experience:
• Minimum of 3 years of experience as a NetSuite Administrator.
• Skills:
• Strong knowledge of NetSuite ERP modules, including Financials, AR/AP, and Order Management.
• Prior experience with Zone&Co ZoneBilling suite is a plus.
• Experience with 3rd party financial systems such as Avalara AvaTax, Shopify, Stripe, etc. is a plus.
• Proficient in SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.
• Experience with system integrations and data migration.
• Solid understanding of business processes and accounting principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Other Requirements:
• NetSuite Administrator Certification is highly preferred.

The base salary range for this US-based, full-time, and exempt position is $115,000-120,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.