nCino Salesforce Administrator II

Function:   The nCino Salesforce Administrator will implement and support nCino and ancillary products following bank strategies and in accordance with bank’s core values and documented procedures.

Duties and Responsibilities:

• Configure and deploy basic system changes as assigned by Director of nCino & Salesforce Product Management and nCino Salesforce Administrator Lead.

• Provide support of nCino and ancillary products interacting with third-party vendors and Managed IT to troubleshoot and resolve issues.  Providing awareness to Director of nCino & Salesforce Product Management and nCino Salesforce Administrator Lead.

• Convey system issues and outages, updates, and resolution to users through a S&T Central communication, Issue Comments, Tickets, emails, and in-app guidance, where applicable.

• Escalate system issues and questions to nCino Salesforce Administrator Lead when assistance is required.

• Follow the nCino Product Management – End User Support Process procedure for all Incidents, Requests and Changes.

• Monitor ticketing system within nCino for any new, stale, overdue or on hold tickets to meet deadlines and maintain accurate and complete documentation.

• Create and update nCino and ancillary products (i.e., Experian, API’s, SSO, etc.) knowledge base articles and maintain departmental procedures.

• Identify and communicate with Managed IT Services or system vendor(s) troubleshooting and issue resolution.

• Perform system release testing for both major and minor releases in sandbox and production following departmental release procedures.

• Gather quarterly nCino SOX review documentation and complete process according to departmental procedure.  

• Work with internal business lines providing assistance as stated in the procedures to assist with completion of the Quarterly Experian and Semi-Annual PRA Trigger testing.

• Complete maintenance tasks for nCino and ancillary products (i.e., Experian, API’s, SSO, etc.).

• Complete mandatory and assigned trainings and certifications within the prescribed timeframe with a qualifying score.

• Crosstrain with coworker on all duties and responsibilities.

• Maintains a good working relationship with all bank employees.  Demonstrates the ability to work independently.  Works as a team player to contribute to the success of the department and in turn the organization.

• Completes other tasks and duties as assigned by IT management.

Education

Requires a four-year degree or equivalent in computer science, engineering, economics, business, or IT. Pursuit of Salesforce certifications preferred. nCino University certifications: Commercial, Business Banking, Treasury, Retail, Customer, and Salesforce Trailhead must be obtained within 2 years of placement.

Experience

Requires two to five years general experience with one to two years specialized experience in nCino, Salesforce, API’s, change managements processes, software troubleshooting, banking operations, products, and lending processed preferred. 

Physical Demands

Operates a keypad device:  90% of the day; operates electronic equipment:  25% of the day; operates office equipment:  25% of the day; carries equipment:  10% of the day.  Sitting is required 80% of the day and walking is required 20% per day.  Routinely lifts 10 lbs. one time per day, maximum lifts 20 lbs., one time per day.  Must be able to occasionally lift and/ or move or carry up to 20 lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel to alternative work location is required 10% of the time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$48,000.00 - $100,000.00