National Customer Onboarding Coordinator (Remote)

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

The National Customer Onboarding Coordinator is responsible for welcoming customers and guiding them through the initial account setup for purchasing GE Appliances products and services. They conduct CRM setup responsibilities, collect customer documentation, answer questions, and troubleshoot common issues. Additionally, they track customer account setup progress, gather feedback, and collaborate with the Sales Team to ensure a smooth and positive customer onboarding experience. The National Onboarding Coordinator’s goal is to facilitate a seamless transition for National customers, leading to increased satisfaction and retention.PositionNational Customer Onboarding Coordinator (Remote)LocationUSA, Louisville, KYUSA, Chicago, IL

How You'll Create Possibilities

Customer Onboarding Coordinator

Customer Success:

• Initiate contact with new customers through emails, phone calls, or virtual meetings to welcome and introduce them to the onboarding process.

• Assist customer in setting up their account. Ensuring they understand the necessary steps and have all the required information. Input sales opportunities inquiries through CRM – SalesForce.com Connects Direct Property Management customers for Replace and Rehab projects to pricing and quotes. Grants customers access and provides customer training on how to order via CustomerNet

• Respond to customer inquiries and provide clear and helpful answers to questions throughout the onboarding process.

• Monitor the onboarding progress of each customer, ensuring they are meeting key milestones and are on track to purchasing from GE Appliances.

• Conduct follow-up communications to check in on the customer’s progress and satisfaction, addressing any additional needs or concerns.

• Maintain accurate records of customer interactions and progress in CRM system.

Collaboration

• Collaborates with National Account Managers (NAM) to stabilize and maintain the Property Management business

• Work with sales to ensure a seamless transition from NAM, TCA (Trade Community Architecture), and Risk teams address any specific customer needs.

Continuous Improvements:

• Participate in training sessions and team meetings to stay updated and improve onboarding and pricing ties.

• Gather feedback from new customers about their onboarding experience and relay this information to relevant teams for continuous improvement.

What You'll Bring to Our Team

Required Qualifications:

• High School Diploma or GED equivalent.

• Must have a minimum of 3 years’ experience in a business environment.

• Self-motivated with excellent attendance record.

• Proven self-starter who is proactive and possesses strong organization, time management and process improvement skills.

• Excellent interpersonal and communication skills – both written and verbal.

• Strong professional skills with the ability to effectively communicate and build rapport at all levels of the Customer Service and Sales organizations required in a professional manner.

• Demonstrated team player with schedule flexibility to meet evolving business needs.

• Possess strong computer skills, proficiency with the Microsoft Office suite and the ability to manage multiple web-based applications at one time.

• Must maintain a suitable work from home environment, free from noise/distractions.

• Internal candidates must be in good standing for attendance and performance in current role as well as receiving manager approval to apply.

IT Requirements:

• Reliable, high-speed internet connection with at least 30mb download speed - cable or fiber (NO dial-up, satellite or cellular hotspots)

• Smartphone with Android OS or iPhone for user authentication (you will not be taking calls on your personal cell phone)

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences.  We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]