At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
Responsible for overall management of their assigned clients and for maintaining a positive mutual relationship between each assigned client and Zelis. The National Client Executive will in conjunction with national accounts leadership manage a strategic book of business comprised of Zelis national customers business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and maintaining high levels of client organization to ensure that Zelis’ service delivery exceeds client expectations and drives a superior customer experience.
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Develop a “trusted advisor” relationship with key decision makers at all levels within the account
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Assist national accounts leadership in developing a comprehensive account strategy for expanding the range and quantity of services for customer across the zelis product portfolio
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Serve as a liaison between the different organizational departments and/or LOBs of Zelis and our clients to drive client satisfaction and operational efficiencies
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Communicate account development plans and status to enterprise business units
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Work closely with clients to intimately understand their needs and challenges
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Review monthly volume at product level to manage any mitigation of changes in volume
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Analyze performance results on a monthly basis to determine/confirm trends, opportunities, competitive landscape and other variables
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Responsible for risk identification such as volume decrease, service gaps, changes in client level relationships and key advocates. Escalate to director and/or VP national accounts as appropriate
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Collaborate with internal and external teams to develop a strategic and tactical plans to achieve desired annual revenue and growth targets as well as achieve optimal client satisfaction
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Understand Zelis’ key differentiators, product strategy, product features and functionality and their applicability to client
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Maintain awareness of and ensure adherence to Zelis standards and regarding privacy and security
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Travel requirements to (primarily) domestic destinations ~40%
What you will bring:
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Bachelor’s Degree in related area including but not limited to Healthcare Administration, Business/Management, Finance, or Marketing
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8+ years’ experience working in Healthcare IT or Fintech with or for major health insurance companies
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At least one year in consulting, client management, project management, sales or similar client facing roles
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Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences appropriately.
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Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
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Ability to communicate and interact formally and informally with Directors, VPs, and Senior Executives at Fortune 50 companies
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Foundational knowledge of Zelis product portfolio, implementation process and overall strategy of Zelis national account management
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Has capacity to and demonstrates knowledge of assigned client base, including industry and operations of healthcare adjudication, payment, and support processes
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sense of urgency and ability to multi-task and prioritize
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Strong listening and comprehension skills, can understand and address client concerns, feedback, and appropriately manage dynamic and spontaneous discussions with senior personnel at clients.
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Ability to analyze healthcare information and data, can appropriately summarize and speak to data/information accurately and succinctly.
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Ability to work in a matrix environment and navigate systems and processes internally and externally
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Can operate independently, act as a self-starter, intellectually curious, and demonstrates personal accountability for delivery of Zelis value proposition to clients.
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Thorough knowledge of Excel, Power Point, and other MS Office products. Experience with Salesforce a plus.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
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