Company Description
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior invites you today to join its North America teams.
Parfums Christian Dior is part of the LVMH Group.
Job Description
The National Account Manager will be an integral member of the National Account Team, responsible for managing all aspects of the direct-to-consumer brick and mortar launch and business evolution, as well as the development and account management of the wholesale-to-concession conversion retailer(s); while working in tandem with the national account wholesale planning team. Additional responsibilities include monitoring performance, identifying opportunities, and providing recommendations to ensure a luxury, omnichannel client experience in both wholesale and direct businesses. This role will require strong organizational and negotiating skills, agility, and resourcefulness.
The position will be full time and based out of the Toronto, ON, Canada corporate office.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Key Account Planning and Management
- Build by door sales plans seasonally, aligning with seasonal/bridge/ranking objectives with an acute awareness of key consumption period impact
- Develop the comprehensive semi-annual account plans and seasonal promotional calendars (including media, CRM events/activations, etc.) shared with leadership and store teams
- Create innovative sales strategies with store teams that positively impact the customer experience
- Collaborate with account Planners, ensure consistent communication with appropriate partners (Marketing, PR, Merchandising, Education, Sales Admin), and align with the field
- Continuously monitor and report on productivity for dedicated stylists and selling specialists to identify any improvements needed
- Provide regular reporting of retail performance, ranking, and market trends to the National Account Director and senior leadership
- Develop and present retailer and store business review presentations when required
- Liaise with U.S. counterparts to ensure North American program maximization, including concession & direct to consumer Planners, as well as the U.S. Retail Innovation Team
- Collaborate with stores to ensure account plans are inclusive of feedback and are successfully executed
Shipments & Returns
- Ensure inventory accuracy, as well as efficient and timely support of client needs by working with store managers, retailers, Planners, and the Sales Admin team
- Collaborate with Marketing and Sales Planning teams to determine the retail and non-retail allocations by retailer/door
- Review launch allocations with the Marketing team, Planners, and Buyers (before forecasting if appropriate) to ensure shipments are equivalent to sales expectations
- Collaborate with Marketing and Merchandising teams to develop and allocate product launches and event requirements, as well as tester and sample allocations
- Maintain close contact with Planning & Sales Development teams to track product flows and retailer shipments for regular review
- Possess acute inventory awareness of forecast and availability in the Cranbury, Accuristix, and Bollore warehouse locations to identify shipment liabilities and opportunities (i.e., cuts for possible re-order)
- Manage, negotiate, and track returns ensuring that budgets are respected
- Work closely with the Marketing team for additional TOA/sample allocations to drive retail
- Anticipate returns to maximize viable TOA/tester allocations, including recovered testers and minis from sets, allocating accordingly
- Conduct any additional job-related activities
People Management
- Communicate strategic brand initiatives by regularly conducting store and field leadership team meetings, ensuring that staff is aware of PCD Canada strategies, standards, targets, & client experience best practices
- Coach and develop skills and knowledge of all team members using Dior tools and training materials
- Spread a culture of excellence, client-centricity, and continuous improvement
- Foster a positive working environment and create a culture of psychological safety, feedback, encouraging diversity, mutual respect and teamwork
- Assist in recruiting top talent who embody the PCD Mission, Vision, and Values; play an active role in their onboarding, development, and retention
- Ensure compliance to mandatory training programs as required
SUPERVISION RECEIVED
Country Manager, Canada
Qualifications
- 5+ years of account management or direct to consumer planning experience in the luxury beauty industry
- Experience developing account plans and strategies, in addition to planning and executing retail events and programs to drive sell-through/sell-in
- Thorough understanding of direct to consumer and specialty retailer operating practices
- Excellent written and oral communication skills
- Strong attention to detail and analytical capabilities
- Passion for relationship building, both with internal teams (i.e., Marketing, Merchandising, PR, RSD, Account Executives, U.S. Planners) and external retailers
- Deals with confidential information and/or issues using discretion and judgement
- Travel required per business needs
- Working knowledge or fluency in French is preferred
Additional Information
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range $110,000.00 - $125,000.00
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
What We Do
LVMH is the world leader in luxury.
A family group founded in 1987 and headed by Chairman and CEO Bernard Arnault, LVMH is now home to 75 iconic Maisons, which embody a distinctive art de vivre blending heritage and modernity. With reported sales of 79.2 billion euros in 2022 and 5600 stores around the world, we are the only group present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution.
Our long-term vision, entrepreneurial spirit and constant search for new solutions set us apart. The success of our Group is only possible thanks to our employees: 196,000 passionate and committed women and men, representing 190 nationalities, work in our studios, workshops, wineries, factories, offices and boutiques all around the world. Their talent and their diversity are our strength.
Being part of LVMH means being continuously inspired by our heritage, creativity and sense of the collective. We have exceptional stories to share and an unrivalled legacy to pass on to future generations.
Being part of LVMH means being challenged. We set ambitious paths to excellence by continuously pushing the boundaries, raising our standards and renewing ourselves to ensure the long-term development of our Maisons.
Being part of LVMH means belonging to one of the world’s most creative and innovative communities. We foster collaborations that enable our people to enrich their knowledge, grow their network and share their passions.
Being part of LVMH means being supported in an inclusive and diverse workplace, where all voices are heard and each talent is given the means to thrive.
In 6 different industries, across 81 countries, LVMH and its Maisons are committed to exemplary ethics, social and environmental responsibility. We strive to ensure that our products and the way they are made have positive impact on our entire ecosystem and on our host communities.
At LVMH, we craft the future.
