MyP&O Operations Lead (f/m/x)

MyP&O Operations Lead (f/m/x)

in Mars Global Services

Department People & Organization

Location: Warsaw

Hybrid working

*“My P&O” in Mars stands for HR*

MyP&O Operations is a high energy team creating moments that matter for Associates through operational excellence. We are looking for an energetic People Leader who can thrive in a fast-paced environment.

The MyP&O Operations Lead will develop, lead, and guide a team to provide exceptional customer service (Moments That Matter) while identifying new areas of opportunity and improvement that will enhance the Associate experience. You’ll play a pivotal role in demonstrating The Five Principles to your team and to our end users, Associates, Managers and P&O Business Partners through support of our People & business initiatives.

What would be your key responsibilities?

Team Leadership

• Lead with respect for The Associate Concept and with The Five Principles as our priority. Provide people leadership to secure high engagement, robust talent management and organizational effectiveness.

• Build and maintain a high performing team through effective recruitment, training, coaching, team building, performance management and resource planning. Develop the team to find the right development opportunities for every Associate to grow & thrive.

• Collaborate with SMEs to build P&O functional knowledge & expertise across all of Mars Signature Processes (PDP, MAS, GLM, Rewards, etc.) establishing a team of credible first point of contact P&O Associates.

Operational Excellence

• Drive and support the team to ensure key performance metrics including Service Level Agreements (SLAs), Data Accuracy & Control Targets are met/exceeded.

• Partner with Service & Operations and the MyP&O Effectiveness & Insights Manager to analyze MyP&O Operations’ periodic performance to deliver efficient and effective P&O service delivery.

• Support the MyP&O GLobal Operations Lead in the development and implementation of governance policies & procedures for respective region/countries.

• Ensure the confidentiality, accuracy and timely maintenance of Associates data in compliance with data privacy and GDPR requirements.

• Serve as escalation point to support issue resolution and identify continuous improvement and coaching opportunities.

• Perform and leverage data analysis to identify trends, key learnings and continuous improvements opportunities in support of driving change across people, process and technology.

• Control projects timelines, expectations from MyP&O and ensure MyP&O Operations team can deliver the project on time and with quality. Serve as an escalation point for the analysts and work with the PM, BPs, BRM to manage project risks.

Continuous Improvement

• Drive Continuous Improvement mindset across the team and encourage Associates to identify CI opportunities. Deliver CI projects through managed team.

• Partner with Senior BRMs to identify operational process blockers and work to optimize processes/resources usage. As CI initiatives are identified partner with MGS P&O teams to identify necessary resourcing and SME support or Drive CI projects with usage of own team resources (depending on CI complexity and capacity of the team).

• Strive to create more value with less resources. Manage the team’s efficiency to accommodate new services. Use appropriate, data driven methodologies to monitor team capacity

Strategic Partnerships

• Cultivate collaborative partnerships cross-functionally with MFS Payroll, Benefits and MGS Digital Technologies to drive and support operational effectiveness and associate experience.

• Establish and maintain successful, productive, collaborative partnerships with across MGS P&O teams and P&O Centers of Expertise to drive Continuous Improvement initiatives.

What are we looking for?

• Bachelor’s degree or equivalent; preferably in human resources, communications, business or relevant field.

• 5 + years of work experience, including 1-2 years in a supervisory/leadership position.

• Familiarity with P&O processes and practices and functionality of a Call/HR Shared Services Center.

• Independent, pro-active self-starter who can work with minimal supervision in a fast-paced environment.

• Ability to consistently deliver exceptional customer service in a professional manner.

• Excellent communication skills with good knowledge of written and spoken English. Connect and communicate effectively with all levels of associates across the organization.

• Comfortable working across cultures and time zones to get results through project teams in an international operating environment.

• Ability to handle and maintain confidential & sensitive Information.

• Experience with WorkDay and ServiceNow a plus.

• Fluent English.

What can you expect from Mars?

• Contract of employment.

• Attractive financial conditions with Business Bonus and Christmas Bonus

• We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiBenefit Program.

• Lunch card.

• Extra savings scheme to support You in long perspective.

• Support in career building through personalized development plan.

• On-line shop with attractive discounts on our products that Your family and friend are going to love.

• Possibility to participate in volunteering initiatives during working hours.

• A modern and pet friendly office in the City Centre of Warsaw (Złote Tarasy).

Apply now and upload you profile in English.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.