At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
The application window will be open until at least January 17, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of GFiber’s residential Internet service. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Drive penetration growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of GFiber’s network and technical deployment, and communicate the GFiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other GFiber team members to ensure a seamless, end-to-end customer and partner experience.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- Valid driver's license.
- Ability to lift up to 45 lbs on occasion.
- Ability to work some nights and weekends.
- Ability to pass a motor vehicle check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The annual salary for this full-time position is $64,000+ sales bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Top Skills
What We Do
At Google Fiber and Google Fiber Webpass, we use the latest technology, including fiber optic and millimeter wave, to deliver the very best internet to our customers. No data caps, equipment fees, or annual contracts included.
Everyone deserves access to fast, reliable, fairly priced internet. Bring your creativity, drive, and everything you got—and help us make it happen.
Check out our career opportunities at g.co/fiber/careers
