MuleSoft Reliability Engineer
We are seeking a detail-oriented MuleSoft Reliability Engineer to join our team. This role is operations-focused, not development-focused, and is ideal for someone who thrives in a support and reliability engineering environment. This role is 100% remote supporting EST work hours.
Responsibilities:
- Triage, investigate, and determine root cause of MuleSoft integration issues.
- Escalate complex problems to the appropriate development teams.
- Ensure platform stability and performance across MuleSoft environments.
- Contribute to incident management, monitoring, and operational readiness.
- Cross-train and assist with support for other internal web applications as needed.
Qualifications:
- Experience in IT support, operations, or reliability engineering.
- Familiarity with MuleSoft or other integration platforms preferred.
- Strong troubleshooting and analytical skills.
- Comfortable in a non-development, support-centric role.
- Team player with the ability to collaborate and assist across functions.
Top Skills
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
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