MSP Data Analyst

Sorry, this job was removed at 02:45 p.m. (CST) on Thursday, Jan 30, 2025
Hiring Remotely in Los Angeles, CA
Remote
Cybersecurity
The Role

We are looking for an MSP Data Analyst who is responsible for analyzing, interpreting, and managing data to support the operations and strategies of the Managed Service Provider (MSP). This role involves gathering data from various sources, creating insightful reports, and providing actionable recommendations to improve service delivery, optimize performance, and ensure compliance with client requirements.

Key Responsibilities:

  1. Data Collection and Management:
    • Gather and aggregate data from internal systems, client databases, and third-party tools.
    • Ensure data accuracy, completeness, and reliability.
    • Maintain and update data repositories and dashboards.
  2. Reporting and Analysis:
    • Create regular and ad-hoc reports for operational and strategic decision-making.
    • Analyze service performance metrics (e.g., SLAs, KPIs, ticket volumes, and resolution times).
    • Identify trends, anomalies, and opportunities for optimization.
  3. Process Optimization:
    • Provide data-driven insights to enhance efficiency and productivity across MSP operations.
    • Work with teams to identify areas for automation and process improvement.
  4. Stakeholder Communication:
    • Present findings and recommendations to leadership, clients, and other stakeholders in a clear, concise manner.
    • Collaborate with cross-functional teams (e.g., operations, IT, finance) to align data analysis efforts with business goals.
  5. Compliance and Documentation:
    • Ensure data handling complies with industry regulations and client requirements.
    • Maintain thorough documentation of data sources, methodologies, and analysis processes.
  6. Tool Utilization:
    • Leverage business intelligence tools (e.g., Power BI, Tableau, Excel) for data visualization.
    • Use advanced analytics platforms or scripting languages (e.g., Python, SQL) to analyze large datasets.

Qualifications:

  1. Education:
    • Bachelor’s degree in Data Analytics, Business, Information Systems, Computer Science, or a related field. Equivalent experience may be considered.
  2. Experience:
    • Proven experience in data analysis, preferably within an MSP or IT services environment.
    • Familiarity with service desk systems (e.g., ServiceNow, ConnectWise, Autotask).
  3. Skills:
    • Strong proficiency in data visualization tools (e.g., Tableau, Power BI).
    • Advanced knowledge of Excel (pivot tables, advanced formulas, macros).
    • Experience with querying languages (e.g., SQL).
    • Analytical mindset with excellent problem-solving skills.
    • Strong communication and presentation skills.
  4. Preferred:
    • Experience with scripting languages (e.g., Python, R) for data analysis.
    • Knowledge of ITIL frameworks and MSP business operations.

Key Competencies:

  • Analytical thinking and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Collaborative mindset with strong interpersonal skills.
  • Adaptability to work with evolving technologies and processes.
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The Company
HQ: Garden Grove, California
11 Employees
On-site Workplace
Year Founded: 2009

What We Do

Red Cup IT is an enterprise-grade IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. We have been in business for twelve years and support clients across the United States. Our hallmark is the delivery of skillsets in more than 100 IT solutions and SaaS applications. Red Cup IT’s technical staff constantly cross-train across their specializations.

Our company culture is unusual for firms of our nature. We strongly believe in IT skill transfer and knowledge sharing. Our customers’ business and IT leaders appreciate that we take care of the technical details so that they can focus on their strategic and business missions. Our end users appreciate the white glove support we provide. We focus on vendor relationship development and know how to get the most out of our partnerships on behalf of our clients.

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