Job Summary
The Modern Work Technology Specialist will provide on-site support for Microsoft Teams meetings, utilizing Microsoft Teams Rooms at our corporate headquarters. This role is essential in ensuring seamless and efficient virtual collaboration experiences for our team members.
The Modern Work Technology Specialist will thrive on ensuring the success of team members by providing exceptional support and will enjoy the positive interactions with colleagues, with an expectation to deliver a great experience and contribute to a collaborative and engaging work environment.
PLEASE NOTE THIS ROLE WORKS ON-SITE 5 DAYS PER WEEK AT OUR CRANBERRY TOWNSHIP CORPORATE OFFICE
Job Description
Key Responsibilities:
- Provide on-site technical support for Microsoft Teams meetings, ensuring all equipment and software are functioning correctly.
- Set up, configure, and troubleshoot Microsoft Teams Rooms and related hardware.
- Support a large (~150 person) training and conference room utilizing Crestron and Microsoft Teams technologies.
- Assist team members with technical issues related to Microsoft Teams and other collaboration tools.
- Conduct regular maintenance and updates for Microsoft Teams Rooms equipment.
- Collaborate with IT and other departments to improve the overall user experience of virtual meetings.
- Document and report any recurring issues and work on long-term solutions.
- Ensure daily/weekly/monthly maintenance lists are followed and updated as needed.
- Periodically support Zoom meetings as needed.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field. Technical degrees or certifications also considered.
- 3-6 years of experience in supporting large scale collaboration sessions, meetings, and A/V environments.
- Strong knowledge of Microsoft Teams, Teams Premium, and Microsoft Teams Rooms.
- Experience supporting and managing Microsoft Town Hall meetings.
- Experience monitoring microphones levels and camera management in on site, fast paced meetings.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills. Critical to success of the potential candidate.
- Ability to work independently and as part of a team.
- Familiarity with other collaboration tools and AV equipment is a plus.
Preferred Skills:
- Experience with remote desktop tools and virtual desktop solutions.
- Knowledge of network configurations and troubleshooting.
- Certification in Microsoft Teams or related technologies.
- Demonstrated experience supporting Crestron, Logitech, Polycom, and Microsoft technologies
PLEASE NOTE THIS ROLE WORKS ON-SITE 5 DAYS PER WEEK AT OUR CRANBERRY TOWNSHIP CORPORATE OFFICE
Top Skills
What We Do
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.
Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values:
Respect All: We go out of our way to treat our guests and one another with kindness and dignity.
Think Team: We value different viewpoints and love working together as family.
See It, Own It: We keep our heads up, see opportunity and take action.
Work Smart: We find ways to simplify.
Live Well: We help everyone live a healthy, balance life.
Do Right: We are ethical, giving, and good stewards of the world around us.
Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.
