Mr D, a division of takealot.com, is looking for a highly talented CRM Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
- Scale: Show the millions of Mr D customers what you can do
- Learn: We work with the best of the best, and then some.
- Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.
This position reports to the Head of CRM of Mr D.
Your responsibilities will include:
- Assist in managing the CRM channels and CRM budget
- Map out the customer journey along with key communication channels, messaging and desired outcome
- Segmentation and management of the customer database to ensure the correct targeting and communication
- Reporting on performance of communication with the intention of optimising communication and customer behaviour
- Analyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour.
- Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience
- Develop test strategies and use the derived insights to develop more effective ways of communicating with customers
- Support other customer facing departments with guidelines on customer engagement
Skills & Attributes required:
- Proficiency in CRM/Automation tools (e.g. Braze, Hubspot)
- Proficiency in analytics tools (Looker, GA, Tableau etc)
- Experience in marketing and communication.
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to manage multiple projects and deadlines simultaneously.
Qualifications:
- A relevant tertiary education
- 5 years experience within CRM
- Experience within e-commerce and/or a digital company
Let’s talk about life @ Mr D
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
- Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
Top Skills
What We Do
Takealot.com is the leading eCommerce retailer in South Africa and one of the largest, most innovative eCommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that our customer comes first. Need help or have a question? Reach out to us via our Help Center for assistance https://www.takealot.com/help-centre Our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment they receive their order. By aligning ourselves to this philosophy, we believe Takealot will be the #1 shopping destination across Africa.
