Location: Bexhill
Contract: Hybrid – Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at £27,750 with opportunity for progression.
Start Date: 23rd of June
Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you!
Role Purpose:
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.
Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.
As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.
What will you be doing?
• Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim
• Expertly handles challenging conversations and complaints.
• Validating the claim and ensuring the policy is operational
• Realistic inputting and updating of claims reserves on our systems
• Making effective use of the diary system to maintain a proactive approach to claims handling
• Handling scheme claims within agreed terms and notifying scheme insurer
• Working towards individual and business KPIs
• Investigating liability where required and making decisions, admitting or disputing
• Referring any suspected fraud to the Specialist Unit
• Processing incoming payments
What are we looking for?
• Recovery/claims experience is highly beneficial, but not essential, as we’ll provide the necessary training
• A background in telephony-based work with excellent customer service skills
• Strong attention to detail (data inputting skills)
• Administrative experience
• Good overall IT knowledge, especially with Excel, Word, and Access desirable
• proven track record of problem-solving and delivering results.
• Proactive, organized approach to work
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Top Skills
What We Do
Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention.
Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers.
A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues.
The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.
Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.
.png)
