Navan is seeking an energetic and data-driven Growth Account Manager to oversee our extensive portfolio of SMB customers across the EMEA region. As part of our global expansion strategy, we are looking for a bilingual (French and English) candidate to support and grow our French-speaking customer base while managing a broader portfolio across EMEA. In this role, you will build strong, trusted relationships with hundreds of accounts, ensuring our clients continuously derive value from our platform. You will serve as the primary point of contact for these customers—guiding them through onboarding, engagement, and expansion opportunities. We’re looking for someone who thrives in a fast-paced, high-growth environment and can adapt quickly to evolving customer needs and business priorities.
What You’ll Do:
- Manage a large portfolio of EMEA-based SMB accounts, acting as the trusted product expert for customers.
- Support our global expansion by engaging directly with English and French speaking clients, ensuring all communications and support are seamless in both languages.
- Assist in onboarding new clients and ensure they are fully set up to use Navan’s Travel & Expense solutions effectively.
- Leverage your deep understanding of our platform to drive high product adoption, usage, and overall customer satisfaction.
- Identify, qualify, and execute upsell and expansion opportunities within existing accounts, collaborating with the Sales team to drive revenue growth.
- Conduct regular reviews and monitor customer health scores, proactively addressing concerns to mitigate churn risks.
- Use data insights to craft and implement action plans that align with customer goals and drive ongoing value realization.
- Work cross-functionally across Sales, Product, Marketing, and Business Systems to advocate for customer needs and influence product roadmaps.
- Regularly measure and report on key account metrics including adoption, retention, upsell revenue, and customer satisfaction.
What We’re Looking For:
- 2–3 years of experience in a Customer Success, Account Management, or Sales role within a SaaS environment.
- Fluency in both French and English is required; experience supporting French-speaking clients in EMEA markets is a strong plus.
- Proven ability to manage multiple clients simultaneously, particularly in high-volume, SMB segments.
- Demonstrated track record in driving customer retention, adoption, and engagement.
- Excellent communication and presentation skills, with confidence in engaging with C-level and senior stakeholders.
- A consultative, data-driven mindset with strong problem-solving and prioritization skills in a fast-paced environment.
- High energy, a go-getter attitude, and a passion for building deep customer relationships.
Top Skills
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
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