The opportunity
We have an exciting opportunity for a talented Mortgages Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
This role is part of our Property team, providing mortgages for a range of customers, via our Broker network. You will be responsible for a pipeline of applications and will work to package each loan for approval by our Underwriting team. You will conduct an initial review of the application, perform credit and property checks as part of this process. You will be supported by an underwriter who will act as your buddy to help build your knowledge. Once the loan has been approved you will issue all documentation and then support the completions team to finalise the loan.
Throughout this process you will be the face of Castle Trust Bank, updating and supporting our broker partners and our external sales team from the point of application through to offer and the completion. This will involve providing updates, chasing for documentation and processing the valuation report when received.
By working with our underwriting team, you will see the overall journey, but most importantly build on your knowledge of mortgage processing cycle and play and active role in the success of the team.
Your excellent customer service skills will ensure we continue to provide a great level of service, adhering at all time to our policies and procedures.
The role suits being office based but we would consider a hybrid arrangement which will be discussed during your application.
What we are looking for in you…
What is important is that you have previous experience working in financial services (or similar) with the ability to work well on the telephone. It would be advantageous if you have previous experience in the mortgage underwriting process, however training will be provided. You will have a passion for delivering excellent customer service with the ability to pay meticulous attention to detail. Taking into consideration the nature of the role, you will be confident working in a demanding environment and juggling simultaneous priorities whilst doing the right thing for colleagues, customers and the bank.
What is equally important to us is that you can work well as part of a team and possess a can-do attitude with the ability to challenge but in a constructive manner. Your communication skills will need to be strong (both verbal and written) with the ability to manage a busy workload and maximise your personal productivity.
What’s in it for you…
As well as a competitive salary (guide £27,000 to £29,000 per annum, dependent on experience), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).
Wellbeing is also high on our agenda, and we offer Vitality at Work membership. In addition, all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans and various discounts through Perkbox.
Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and base our decisions on merit.
If you are a person with a disability and need a reasonable adjustment to apply for one of our opportunities, please contact
What We Do
Traditional financial service providers are often burdened with costly overheads including expensive branch networks, inflexible technology and huge armies of people. At Castle Trust Bank, we keep our overheads to a minimum and we use savings proceeds to fund our lending solutions.
In the past, we offered investment products to our customers which proved very popular. As a bank, we now offer savings accounts, giving our customers the added benefit of FSCS protection for their deposits. Our history means that we have a strong understanding of what our customers need and have built our savings range with those customers and their needs front of mind.
In a complex world, we strive for openness and clarity. We place the highest importance on treating our customers fairly not just because it's the right thing to do but because we know that the trust of our customers is crucial to our future success.
We recognise that for many mortgage customers, traditional solutions don't cut the mustard. These customers can often have high quality assets but unconventional income and so find it difficult to borrow at reasonable rates and on sensible terms.
What experienced buy to let investors need is lending with imagination. They need a lender that recognises cash flow and net worth are not the same thing. They need a lender that is flexible in their approach and makes considered, logical decisions. Castle Trust Bank is that lender.
We also offer point of sale finance through our Omni Capital Retail Finance arm. Partnering with retailers nationwide, we support their business by offering finance plans to their customers. OmniPort technology gives retailers paperless credit approval which fits seamlessly with their sales processes and customers can use our dedicated customer portal to keep up to date with their loans
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