Morpheus Cloud Support Engineer
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.
What you will do:
· Provide technical assistance with cloud infrastructure and services in Morpheus CMP.
· Monitor and maintain cloud systems to guarantee their availability and performance.
· Troubleshoot and address issues with cloud infrastructure.
· Work with the development and operations teams to optimize cloud solutions.
· Set up and manage cloud security mechanisms.
· Assist with the deployment and setup of cloud resources.
· Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.
· Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades.Collaborate with Product Managers, Developers, Operations to understand requirements, use cases and transform them into tests
· Leads in the creation of systems documentation
· Provide technical and architectural leadership for the infrastructure Engineering teams and Operations roles
· Automate the provisioning, deployment, scaling and monitoring of the platform
· Design and develop automation processes and tools.
· Maintain existing automation processes and expand test cases to support REST API testing
· Gather and analyse testing requirements based on the product requirements and lead the test efforts across the board
· Help in root cause analysis of defects/issues and facilitate product release/roll-out
· Work closely with development teams to identify and resolve problems
What you need to bring:
- At least 2 years of proven experience as a Cloud Support Engineer or in a similar position.
- Atleast 1 year of experience in Morpheus Cloud Management Platform.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
- Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation.
- Experience with containerization and orchestration systems such as Docker and Kubernetes.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.
- Morpheus Cloud Management Platform
- Terraform, Puppet, Packer, Chocolatey
- Jenkins, TeamCity, Git
- Windows Server, Ubuntu, RHEL, Linux
- Powershell, Python, Bash
- Jira, agile methodologies
- Fivetran, SQL Server, MySQL, and Snowflake are a plus
- Experience with DevOps practices and CI/CD pipelines.
- Understanding of cloud security principles and best practices.
- Advanced network troubleshooting skills in cloud environments.
- Familiarity with ITIL practices and frameworks.
- Experience in scripting and automation (e.g., Python, Bash).
- Demonstrate strong written and verbal communication skills
- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
- Experience in interacting/Supporting Level 1 Support teams and customers
- Must be a team player and show ability and willingness to motivate and support other engineers
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Services
Job Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
