About the Role
Gojek is seeking a dynamic researcher who thrives on turning insights into strategy. In this role, you will plan, execute, and present comprehensive research projects that drive product development, growth initiatives, and overall business direction decisions. Collaborating closely with Product, Marketing and Strategy teams, you’ll transform data into actionable insights, ensuring our strategies are both innovative and effective. Your role will include both quantitative and qualitative analysis, while your manager provides ongoing support for your professional development. Join us and help steer our strategic direction with your innovative research expertise.
What You Will DO
- Do product & market research projects for Gojek products for both customers: usage and attitude study, usability testing, market sizing, concept testing, market analysis, etc.
- Attend/initiate meetings related to your stakeholders to build relationships with other functions and understand their research questions.
- Build the research plan (including ensuring objectives, determining sample design, frameworks, timeline, and what method to use) with medium-low supervision from the manager.
- Collect and analyze data using various research methods, including surveys, interviews, focus groups, and data exploration, with medium—low supervision.
- Present research findings and recommendations to stakeholders in presentations, reports, and meetings.
- Collaborating with diverse stakeholders and effectively communicating research findings to non-technical teams.
What You Will Need
- Should have at least 2-3 years of experience in market research in an agency or in-house researcher with proven experience in market research, consumer insights, or related roles.
- Critical Thinking: Encouraged to question assumptions, identify patterns, and draw insightful conclusions from complex data sets (both qualitative and quantitative), and the aptitude to pick up new skills quickly.
- Rigorous Techniques: Employ established and reliable research methods to ensure the accuracy and reliability of findings. Plus points of being familiar with quantitative and analytics techniques.
- Comprehensive Data Collection: Gather data from diverse sources to build a well-rounded understanding of the research subject.
- Creative Problem-Solving: looking for ideas elsewhere and thinking outside the box when necessary, exploring multiple perspectives to problem-solving.
- Rapid Adaptation: should be able to quickly adjust to changing project requirements, market trends, and unexpected challenges.
- Having experience in projects with a strategic focus, like segmentation, usage & attitude, brand health tracking, and complex product launch, is an advantage.
About the Team
Our team drives cross-regional impact by leading research initiatives across Indonesia and Singapore, directly shaping strategies that influence millions of users, creating real, meaningful change. We work closely with teams like Marketing, Product, Strategy, and Planning to translate customer insights into actionable mobility solutions that matter. With an agile and focused mindset, we tackle challenges quickly and ensure we’re always solving the right problems the right way. We believe a healthy work-life balance is key, keeping everyone energized and motivated to do their best work. Success is something we love to celebrate—both individual wins and team milestones—to maintain a positive and supportive atmosphere. At our core, we’re a vibrant, diverse team that thrives on collaboration and shares passions well beyond work.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
