Job Description:
Deskside Support Job description:
2nd level support engineer Mobile/Fixed
As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisations computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.
This role covers multiple clients and sites, so Driving licence and vehicle are a mandatory requirement.
Role Requirements:
Good IT working experience in an ITIL environment at least 3-5 years
Detail oriented and highly organised
Accredited education in Information Technologies, qualified IT Specialist or equal
Experience in IT support for current Microsoft, Apple and Android hardware and operating systems
Good knowledge of ticket systems and Support processes/ Service Now Platform
IT Technical skills:
Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
2nd Level Office/Mobile Support
Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services
PC Imaging & Installation procedures, Intune/Autopilot/JAMF
Good Asset management skills
Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/ Azure AD
Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills:
High customer service orientation
Ability to interact and consult with others for de-escalation management
Strong team player. Autonomous & proactive working behaviour
Strong motivation and willingness to learn and perform
Friendly and confident manner
Strong time management skills
Language Requirements:
CEFR Level of English needed for the role is minimum B2.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
