At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Zakres obowiązków:
Obsługa telefoniczna (ok. 90% czasu pracy) i mailowa (ok. 10% czasu pracy) klientów Elavon anglojęzycznych i francuskojęzycznych. Klienci francuskojęzyczni stanowią 25% klientów, a 75% klientów z portfolio są anglojęzyczni lub polskojęzyczni;
Rozwiązywanie problemów zgłaszanych przez klientów w oparciu o wiedzę dotyczącą produktów, usług, opłat, procedur;
Wsparcie w zakresie obsługi terminali płatniczych;
Udzielanie informacji dotyczących spełniania wymogów technicznych i operacyjnych bezpieczeństwa transakcji;
Wprowadzanie i modyfikowanie danych klientów Elavon w systemach informatycznych;
Utrzymywanie pozytywnych relacji z Klientami.
Wymagania:
Znajomość języka francuskiego w mowie i piśmie na poziomie B2/C1;
Znajomość języka angielskiego w mowie i piśmie na poziomie min. B1;
Gotowość do pracy na celach dziennych i miesięcznych – za zrealizowanie celów ilościowych i jakościowych przewidziane są atrakcyjne premie miesięczne!
Gotowość do pracy: poniedziałek-piątek, między 9 a 17;
Przez pierwsze 6 miesięcy praca jest w trybie hybrydowym raz w tygodniu z biura, po 6 miesiącach możliwość pracy zdalnej;
Łatwość nawiązywania kontaktów i komunikatywność;
Wielozadaniowość - praca na kilku systemach jednocześnie;
Umiejętność szybkiego podejmowania decyzji;
Nie wymagamy doświadczenia, prowadzimy kompleksowe szkolenie
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Top Skills
What We Do
YOUR ELAVON
We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business.
For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries.
We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry.
Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand.
* We accept relay calls
ELAVON BY THE NUMBERS*
• A global leader in payment processing for more than 30 years
• Consistently rated among the top five global payment providers in the world
• Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S.
• More than 1.5 million customers in over 36 countries
• Processing more than 6.2B total transactions annually in over 131 currencies
• Partnerships with more than 650 banks worldwide
• Multilingual customer service available 24/7/365
* Nilson Report, 2020/2021
