Middleware Support Engineer

Exemption Status:United States of America (Exempt)

$110,982 - $155,376 - $199,769

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary: The Middleware Support Engineer serves as a technical leader to provide architectural design input, administration, capacity and performance management of Commercial off the Shelf (COTs) middleware applications. Works with vendors on complex upgrades, configuration, and installation of applications, drives resolution on critical and chronic issues.  Acts as a consultant during project implementations to address system availability, disaster recovery plans and critical application support issues.  Supports team leads and management during the implementation of production changes, software integration, hardware upgrades, and assigned projects.  Performs system and performance analysis as needed.

Essential Duties and Responsibilities include the following. Additional duties may be assigned.

•    The Middleware Support Engineer IV serves as a technical leader for developing solutions that require highly complex COTS middleware technologies, and their interactions with the network, hardware, other applications and database layers, as well as the SDLC processes guiding their implementation.
•    Provides enterprise technical guidance, technical support and direction to less experienced Middleware Support Engineers. Mentors other staff members on corresponding job functions.
•    Works with the project managers, release managers, subject matter experts, architects, software developers, database administrators and business analysts to facilitate the rapid resolution of customer production support issues.
•    Performs technical support for maintenance of business and ongoing project implementations.
•    Participates in the project development lifecycle to ensure operational readiness prior to the completion of production implementations.
•    Performs analysis on capacity planning and software system requirements for middleware upgrades or software integration.
•    Ensures production environments are functioning at all times through application alert monitoring.  Responsible for production middleware systems availability and third-tier incident management.
•    Researches and provides recommendations for methods to improve supportability, availability, efficiency, and cost reduction of applications. 
•    Escalates issues per IT standard operating procedures and policies to vendor resources and management as necessary. 
•    Administers and enforces IT standards and processes.
•    Provides on-call support after hours and on weekends (on a rotational basis) per the departments’ on-call agreement to meet SLA’s and metrics.
•    Provides technical guidance and functional work direction to less experienced Middleware Support Engineers.

Supervisory Responsibilities                                              
This job has no supervisory responsibilities

Client Responsibilities
This is an internal client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                             
Bachelor's degree or equivalent combination of education and experience; at least 8+ years’ related hands-on experience in application support and the job duties listed.  PBM or healthcare-related industry experiences a plus.

Computer Skills:  To perform this job successfully, an individual must have a solid working knowledge of middleware applications, networking concepts, the IT industry’s best practices, database software and internet software.

Expert computer skills and working knowledge required in the following areas:                                          
•    Thorough understanding of enterprise solution framework and IT architectural elements: Middleware, Databases, OS, etc.
•    Strong working experience supporting two or more of the following (or equivalent): WebSphere, WebLogic, Infomatica, Cognos,  Oracle Application Server, Active MQ, JMS, UC4, Hyperion, IBM FileNet, SAS
•    Experience with web application, web services/servers, and application services/servers in a multi-tiered UNIX (Redhat Linux, Solaris, and AIX), K8 or Windows environment
•    Advanced troubleshooting skills to effectively identify criticality and impact of an issue in a production environment
•    Advanced Windows and Unix administration knowledge
•    Essential understanding of Oracle Databases and Networking concepts, SQL query skills, working experience with Toad or similar query tools
•    Working experience in a SDLC or ITIL environment
•    Understanding of security models – single sign-on, LDAP, Active directory

Certificates, Licenses, Registrations - None required, but these are a plus: 

•    Middleware Certification (Cloud Apps, Identity Management, Data Integration, SOA, etc.)
•    Infomatica PowerCenter Certification
•    Cognos Performance Management Certification

•    SAS Administrator Certification

Other Skills and Abilities                                                     
•    Ability to work independently under general direction and as a cohesive team member with excellent interpersonal skills.  
•    Incident management, change management 
•    Leading meetings and acting as a facilitator along with the ability to logically present and communicate ideas to work groups 
•    Statistical analysis, gap analysis, and risk mitigation skills
•    Workflow – swim lane diagrams
•    Change management and conflict resolution skills; must have the ability to work collaboratively with  colleagues and within work groups
•    Project management or project coordination skills is a plus
•    Must be available for on-call work after-hours and weekend work as needed

Reasoning Ability
Ability to apply industry best practices in local solution designs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Excellent listening, written, verbal and telephone communication skills are essential.  Ability to relay technical information in a non-technical manner

Competencies                                               
To perform the job successfully, an individual should demonstrate the following competencies:

•    Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

•    Analytical – Synthesizes complex or diverse information; Collects and researches data; Identifies data relationships and dependencies; uses intuition and experience to analyze data and relationships; designs workflows and procedures.

•    Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

•    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

•    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

•    Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; 

•    Technical Skills – Demonstrates required skills; Adapts to new technologies; Troubleshoots technical problems; Uses technology to increase productivity; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Displays understanding of how job relates to others.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Work Location 
This position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes. 

Working Hours 
This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  This may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel - This position may require domestic travel as well as attendance at various local conferences and meetings.
 

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.