Responsibilities:
- Provide end-to-end support to users via phone, email, and in-person to resolve hardware and software issues promptly.
- Under direct supervision, provide first level technical support to end-users for computer hardware, software, network related problems.
- Deploy and administer IT systems in the assigned region, including end-user desktops, laptops, computing servers, network equipment, voice and video hardware and mobile devices.
- Manage desktop images, conduct upgrades, perform security patching, and configure systems to ensure optimal performance.
- Resolve incidents escalated by the call center or security operations center within appropriate priorities and urgencies.
- Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, mobile devices, printers, peripherals.
- Implement and maintain both wired and wireless network connections between devices, ensuring reliable communication.
Requirements:
- Experience: 1+ year of a system administrator or other relevant experience
- Skills and Abilities: Flexible, reliable person with good communication skills, ability to work independently.
- Specialized Knowledge:
- OS: Windows 10/11
- Network technologies: TCP/IP, DNS, DHCP
- Hardware: PC/laptops, switches, routers, access points, printers, video conference devices
- English: Upper-Intermediate
- Working conditions: Part time, 3 days per week in the office.
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
Top Skills
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success.
With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
