We are seeking a Middle Java Engineer to provide technical support and system optimization for our client’s smart fridges. This role focuses on troubleshooting, monitoring, and ensuring the smooth operation of backend systems. You’ll collaborate with service technicians and internal teams to resolve issues and implement automation for recurring challenges.
Key Responsibilities
- System Support (9 AM - 5 PM CST, Mon-Fri):
- Monitor and respond to Slack messages in designated support channels.
- Assist service technicians in diagnosing and resolving issues with smart fridges.
- Analyze system behavior to identify root causes and suggest fixes.
- Document troubleshooting procedures and provide feedback to improve system processes.
- Optimization & Maintenance:
- Monitor system performance using AWS services like CloudWatch Insights and AppSync.
- Ensure the reliability and efficiency of backend systems, including Redis and DynamoDB.
- Recommend and implement optimizations to improve operational workflows.
- Collaboration & Troubleshooting:
- Work closely with service technicians to understand hardware and system issues.
- Provide technical insights to address recurring problems and minimize downtime.
- Stay up-to-date with system functionality and tools to offer effective support.
Required Skills & Qualifications:
- 3 + years of experience in backend development or a related field
- Experience with Java
- Knowledge of Python
- Strong knowledge of Linux systems and tools such as curl
- Familiarity with AWS services, particularly CloudWatch Insights and AppSync
- Experience with databases like Redis and DynamoDB
- Excellent communication skills for collaborating with technicians and internal teams
- Familiarity with hardware systems and troubleshooting hardware-related issues would be a plus
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
Top Skills
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success.
With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
