Microsoft 365 Engineer

Role and Responsibilities

• Implementation and oversight of Office 365 services, encompassing Active Directory, Azure AD,
• Exchange, SharePoint, OneDrive for Business.
• Provide engineering services for modernization and collaboration efforts, including single sign-
• on and centralized identity and federation services, and cloud migration strategy for cloud-
• based infrastructure-as-a-service platforms including Microsoft Azure and Amazon Web
• Services.
• Perform O365 and Exchange Administration and Azure Active Directory Management.
• Troubleshoot multiple complex Exchange Online/On Premise/ Hybrid environments
• Research organization’s technical problems while devising solutions and implementing plans for
• full resolution.
• Support Office 365 Authentication and Identity Protocols.
• Perform and assist Administrators with Office 365 Migrations, remediation, data moves, and
• license assignments.
• Provision Mailboxes with required license services using group licensing.
• Participate in change management (ITIL).
• Provide migration reporting to senior management.
• Provide on-going Tier IV Support for Office 365.
• Assist in creating and maintaining client training documentation.

Requirements:

• 5+ years of experience administrating and implementing Microsoft 365 (Exchange, OneDrive,
• Teams, SharePoint)
• Prior experience with Microsoft migrations and deployments (i.e., On-prem Exchange,
• SharePoint) onto M365
• Experience using platform migration tools. Examples include ShareGate, Azure Migrate and
• Bittitan..etc
• Experience with Microsoft Azure preferred
• Familiarity with design & build M365 licensing groups in Azure Active Directory.
• Experience writing and maintaining PowerShell scripts for automation and system efficiency
• Experience with SMTP gateways/routing, DNS, TCP/IP, Modern Authentication, Active Directory
• user and group management, group policy
• Ability to work effectively with both technical and non-technical audiences
• Experience troubleshooting system performance issues
• Experience writing best practiced and SOP documentation

Education and/or Experience: 

• Bachelor’s degree or the recognized equivalent in education and experience
• Minimum 10 years of experience configuring and supporting IT infrastructure
• Minimum 3 years of experience with integrations and migrations around M&A
• Azure Administrator Associate (AZ-104) required.

Other Qualifications: 

• Strong customer service skills and experience delivering excellent customer experiences.
• Must be analytical, organized, and detail oriented with good verbal and written
• communications skills
• Must have a high level of problem-solving skills
• Technical writing capabilities around system documentation and standard operating
• procedures.
• A positive, team-oriented attitude is necessary to deal with a large variety of personalities