Company Description
We have an exciting fixed term opportunity available for an Administration and Customer Service superstar to join our Metering Deployment Team located in Rydalmere.
We have two fixed term opportunities - 1 x 10 months & 1 x 12 months
Responsibilities in these role will include:
- Planning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers’ SLAs, regulatory requirements and internal KPIs.
- Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters.
- Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful field visits to take place.
- Promptly managing escalations or high priority work orders.
- Arranging compliant Planned Interruption Notices and Meter Exchange Notifications and ensuring Explicit Informed Consent is received from customers to enable timely access to site.
- Efficiently answering retailer and FSP queries and booking customer appointments according to Vector’s call handling KPIs to deliver a positive customer experience.
- Case management of internal and external written enquiries.
- Oversee daily checking and tracking of every technician within their assigned group to ensure productivity is maintained and the technicians are on site and working
- Identifying opportunities for continuous improvement and supporting their implementation.
Experience & Qualifications
- Customer service experience, ideally in a fast paced operations environment
- Problem solving and analytical skills
- Excellent interpersonal skills and the ability to communicate effectively both verbal and written
- Ability to work as part of a team as well as take responsibility for your own work
- The ability to multi task and prioritise work
- Strong Microsoft skills
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Bluecurrent is the place for you.
We offer:
- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
- Flexible start and finish times so you can balance work and life
- Health and wellbeing support
- Great benefits that reflect the importance of family
We also support hybrid working, which means once your training is finished you are able to work two days from home per week!
Bluecurrent engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.
If you require assistance or accessibility support from us during the application and selection process, please get in touch with us on 02 8115 5642.
Top Skills
What We Do
We are New Zealand's largest distributor of electricity and gas, owning and operating networks which span the Auckland region. But we don’t stop here - our reach extends to Australia and the Pacific Islands, shaping a new energy future for our customers, through innovative digital and engineering solutions, metering services, solar energy solutions, electric vehicle (EV) networks, high speed internet fibre, air and water purification to name a few.
We haven’t been afraid to challenge the status quo. As leaders of the transformation of the energy sector, we know the ‘same old’ just won’t cut it. We have the confidence to forge new solutions and for our people to work differently, to think differently. We have collaborated with global technology companies and thought leaders who share our view that innovation and digitalisation are key to meeting the future needs of energy systems and fast-evolving customer demands. As governments, businesses and consumers urgently take action to decarbonise, at Vector we are clear on our vision – creating a new energy future.
Because we live in a world that is changing fast, we must continue to identify and develop better options that will provide value, choice and service for our customers throughout New Zealand and beyond, so the environment and communities we love continue to thrive. To do this, Vector has a vision of creating a new energy future, which will help to deliver clean, reliable and affordable energy solutions for customers.
