Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
The Merge Account Executive will maintain and cultivate relationships with named strategic accounts. The primary goal and responsibility are to strengthen partnerships with our most strategic clients within the defined region. This includes reinforcing our existing footprint, expanding with new offerings and maintaining a high level of customer satisfaction. Establishing robust relationships at all levels within the client organization will be vital to the achievement of this position.
This role will be responsible for executing, tracking, and reporting progress on all metrics and goals to their Sales Director. They also will take the lead in managing cross-functional internal subject matter stakeholders to exceed all client expectations of the partnership. This would include but not limited to resources from Support, Product Management, Finance, Sales Operations and the Executive Leadership Team.
This role will also drive sales growth across strategic partners and maintain relationships at all levels of the client organization. This role is required to identify new business opportunities and keep current business at peak performance.
Responsibilities:
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Performance Excellence: Demonstrate an unwavering commitment to exceeding sales quotas through strategic planning and effective execution
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Conduct regular bi-weekly call cadence with strategic clients, fostering meaningful communication, and proactively schedule onsite visits once a quarter per client to strengthen relationships and align business objectives.
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Establish formal references that are reliable and available to speak on behalf of their experience with Merge and our offerings
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Complete quarterly business review plans for assigned accounts, identifying opportunities, reviewing current challenges and areas for improvement
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Manage reference requests to support sales opportunities throughout the organization
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Collaborate with all internal departments to ensure that committed client requests are fulfilled and all expectations are exceeded
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Problem-solve to help facilitate and/or resolve customer challenges or needs
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Develop customer action plans and keeping track of all processes that pertain to the client’s desires – Quarterly Business Reviews
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Collect and analyze data concerning client behavior to understand changing needs
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Identify opportunities and achieve commitment for customer success stories, marketing and speaking engagement for customers participating in the program and creating an environment for cross collaboration with our customers
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Drive the success of marketing initiatives like Tuesdays with Merge, User Conferences, and large trade shows
Core Competencies:
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Is highly self-motivated and results oriented
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Strategic thinking to achieve long-term solutions for the customer and the business
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Superior capability to build customer relationships, present concepts, engage and negotiate
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Ability to work effectively in high-pressure environments
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Ability to effectively plan and facilitate multi-disciplinary meetings and workgroups.
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Exhibits confidence and professional presence
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Strong fiscal planning, analytical and problem-solving skills
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Strong organizational and written/verbal communications skills required
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Strong understanding of process improvement and change management principles, approaches, and methodologies especially for clinically related environments
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Understand and be able to read Statements of Work and Legal Contracts
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Good working knowledge of Salesforce Experience and Microsoft suite an asset
Preferred Skills:
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5+ Years’ Account Management experience
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Medical Imaging Client Relationship management
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Proven capabilities to build client trust at both the clinical and technical levels within Medical Imaging
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Knowledge of the Hospital and Imaging Centers operating practices
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Proficient to Advanced Salesforce Experience
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Proficient Microsoft Office Experience
Education and Certification Requirements:
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Bachelor’s degree or min of 10 years relevant business experience
Work Environment:
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Remote - Home office that allows you to work efficiently and without disruption
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75% travel may be required covering the Mid-Atlantic Region
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Top Skills
What We Do
Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments.
With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance.
Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022.
Learn more at merative.com
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