TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained.
What You'll Bring:
The Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, and/or research and complete credentialing. Back Office Operations Rep support both customer and consumers who use TU services to screen individuals for account membership and credentialing.
Impact You'll Make:• Maintains a consistent high level of knowledge regarding TU products, services, and tools.• Understands and consistently demonstrates knowledge of specific business processes when performing all back office operations work.• Ability to prioritize workflow ensuring departmental procedures are maintained in a fast paced environment.
* Entering data in TransUnion Billing system Online Portal and maintaining accurate records of valuable company information.
* Verifying accurate data entry input by comparing input to its source in Salesforce.
* Effectively communicate any issues that arise with the Sales verticals.• Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to customers and consumers.• Performs other duties as assigned.
Knowledge, skills and abilities (KSA's)• 5-10 years of experience in an operations job role or customer care/support job role.• Moderate skills in Microsoft applications• Excellent verbal, written, and interpersonal communication skills.• Must be self-motivated and a self-starter.• Demonstrate attention to detail in all work completed.• Proactively works to improve knowledge and adherence to company processes and procedures.• Collaborates well with others in a team-oriented work environment.• Adapts well to change and can adjust priorities as needed.• Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Rep II, Membership and Credentialing
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
