MDI Relationship Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

MDI Relationship Manager

What does a successful Minority Depository Institution Relationship Manager do?
The MDI Relationship Manager is responsible for managing Fiserv business relationships with a portfolio of clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/or senior level leaders, the Relationship Manager will manage and grow the overall relationship with senior-level decision makers and influencers at assigned clients, creating customer loyalty, and increasing revenues. By leveraging Fiserv solutions, the Relationship Manager seeks to maximize clients' growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.

What you will do:

• Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
• Lead retention of partnerships via contract renegotiations and renewals that deliver profitable outcomes.
• Cultivate and improve relationships across multi-level and teams at clients to identify and implement solutions to grow and expand revenue.
• Maintain industry and product knowledge, understanding clients’ needs and concerns while continuously promoting a positive company image.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
• Collaborate with the Account Manager to ensure cases are resolved in a timely manner.
• Collaborate closely with clients to understand their strategy, financial metrics, and overall performance, ensuring all needs are being addressed.

What you will need to have:

• Five or more years of experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
• Five or more years of experience in the banking or financial services industry.
• Experience with sales and negotiating techniques, including consultative selling skills with a consistent record of negotiating, closing deals, and generating results in a timely manner.
• Proficiency in Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Bachelor's degree or a combination of work, education, and military experience.
• Up to 60% domestic travel.

What would be great to have:

• Knowledge of Salesforce or similar eCRM tool.
• MBA
• Bilingual

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.