Target + is an exciting new platform within Target’s digital portfolio. Guests look to Target for great products. With Target +, we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers (“Partners”). Guests will find these Target + products seamlessly integrated throughout Target.com, and they will benefit from the perks already enjoyed from Target, like 5% off with a Target REDcard, free shipping and easy in-store returns.
On the Target + team you will lead timely, accurate and professional and operational support to internal and external partners. Primary responsibilities of the Operations Analyst are:
- Manage support queue and execute defined Partner support processes
- Analyze guest and partner support data for key trends and report findings
- Analyze Operational KPIs (eg Order Defects, Click to Deliver speeds, regional delivery trends etc)
- Based on support and operational analysis, develop trends & insights, recommendations and deliver actions steps to Partners and internal stakeholders for improvement
- Monitor order pipeline trends and triage issues impacting guest experience
- Deliver enhancement projects impacting Partner experience or internal processes
Requirements
- 4 year college degree
- 3+ years’ experience in operations or business analytics. Digital retail and/or Marketplace experience strongly preferred.
- High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool)
- Detail oriented, analytical and inquisitive
- Able to manage multiple priorities, and work with speed and accuracy
What We Do
Target is an American retailing company providing access to a wide selection of products such as furniture, electronics, toys, and more.
Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.
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