Partner Success Manager

ABOUT PLACER.AI:

One of the fastest growing tech companies in North America, Placer.ai (“Placer”) reached $100 million ARR “Centaur” status in 2024, within 6 years of launching the Placer platform. We previously crossed the $1B valuation “Unicorn” threshold in 2022.

Our A.I.-based SaaS platform transforms how leaders make critical decisions by unlocking unparalleled visibility into markets and locations, creating a blue ocean market of more than $100B. And the best part is, we accomplished this by leading a privacy-first business in which data has been stripped of user identifiers and only aggregated information is provided within the platform.

Our platform provides instant visibility into almost any location in the U.S. We have grown exponentially over the past 6 years, counting more than 4,000+ paying customers including many Fortune 500 companies, such as, JP Morgan Chase, Wayfair, Google and many more.

Named one of Forbes America’s Best Startup Employers and a Deloitte Technology Fast company, we are proud of our collaborative, innovative and inclusive culture.

SUMMARY:

Placer.ai is looking for a talented Partner Success Manager who will manage Placer’s Marketplace partnerships with data providers, applications, and service providers. The Marketplace team serves as subject matter experts for all the solutions in Placer’s Marketplace, identifying new partnerships, onboarding partners, updating partner materials, and coordinating key activities. You will drive the continued success of Placer’s Marketplace and value for our customers while helping to grow the Marketplace to hundreds of new partners. The Marketplace Account Manager reports to the Vice President Business Development, Marketplace.  

A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build partner success programs in a SaaS startup company

RESPONSIBILITIES:

• Own onboarding, support, retention, ongoing success for all Marketplace partners
• Stay up to date with partner products and capabilities including new and upcoming partner product releases
• Participate in partner onboarding including managing the process with Placer’s Product and R&D teams for initial data delivery and API setup
• Support Placer’s Sales, Expansions, and Customer Success teams by helping to answer questions about Marketplace products, including coordinating with partners to participate in customer calls
• Work with the Business Development team to ensure that legal agreements including NDAs and data evaluation agreements are submitted and signed to rapidly
• Engage actively in partner discussions to position the value of the Placer Marketplace
• Partner with cross functional teams to ensure customer feedback is delivered to partners and responses and data updates are shared with Placer’s Customer Success team

REQUIREMENTS:

• Experience in partner management, customer success, or account management
• Incredible precision, attention to detail, and organization skills
• 3+ years of customer/partner success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• BA/BS degree

WHY JOIN PLACER.AI?

• Join a rocketship! We are pioneers of a new market that we are creating
• Take a central and critical role at Placer.ai
• Work with, and learn from, top-notch talent
• Competitive salary
• Excellent benefits
• Fully remote

The U.S. annualized pay range for this position is $95,000-$125,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data.

Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER

• Placer.ai in a nutshell
• Placer.ai's recent $100M round C funding (unicorn valuation!)
• Placer.ai's data
• Placer.ai in the news
• COVID-19 Economic Recovery Dashboard

Placer.ai is an equal opportunity employer. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.