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What You'll Bring:
- Must be graduating by June 2026 or earlier
- Pursuing an associates or bachelor's degree in Marketing, Communications, Journalism or related field.
- Proficient in Microsoft Office
- Must have good presentation skills with the ability to interact effectively and professionally with various people/groups
- Must have above average verbal and written communication skills, in addition to excellent listening skills
- This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your development in:
- Experience using Google Analytics and/or Salesforce
Impact You'll Make:
- Optimize the current knowledge base utilized by operations using modern methodology and techniques.
- Perform ongoing keyword discovery, expansion and optimization
- Provide recommendations for changes to the knowledge base, including content, linking and other factors, to improve efficiency and searchability of the information
- Utilize Google Analytics and other tools to identify trends, patterns and pain points for the agent experience with the knowledge base
- Adjust content/knowledge articles and search criteria based on trends to allow for efficient use of the knowledge base by all agents
- Design and develop clear and easily consumable knowledge articles to ensure business unit compliance with company policies and federal/state laws
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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
Our Summer Internship Program will allow you to use & develop the skills you've learned in school while participating in engaging events such as: career development workshops, networking events, and guest speakers throughout this paid 12-week internship beginning in May or June 2025, depending on academic calendar.
TransUnion offers the following benefits to interns scheduled to work a minimum of 30 hours per week• Medical with HSA options• Dental• Vision• 401k Contribution
Internships lasting longer than six months are entitled to the following additional benefit• 401K employer matching
The pay range for this role is $19.00 - $22.00 per hour. *The pay range for this position reflects the general range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but limited to) an individual's education and experience.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Intern, Business Operations
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
