Marketing Intern

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Who we’re looking for

We are looking for a Summer Intern to assist in the development of a social media communication workflow that is in alignment with business stakeholders and corporate brand guidelines.  We have identified the need to standardize our customer replies across all social media touchpoints and the opportunity to develop a standard operating procedure and process map to organize and standardize work.

What you’ll be doing

Toyota Credit of Puerto Rico Summer Internship Program is designed to be an experience that immerses participants in hands-on work, fosters professional development, and cultivates community involvement.

Through the internship program, you will obtain:

• Opportunity to work closely with leaders and senior executive from across Toyota to better understand the organization and what has led Toyota become one of the most respected organizations in the world.

• An introduction to a captive finance operation and its marketing functions.
• The ability to work with different teams to understand sales, relationship management and strategic marketing communications.
• Knowledge of the different roles and responsibilities that each member of the team performs.
• The opportunity to acquire the skills needed to achieve professional goals and aspirations.

Responsibilities Include:

• Compile and analyze internal and external customer communications. These include, but are not limited to: social media, inbound customer emails, calls and messages through website, apps, etc.
• Meet with customer-facing departments to capture relevant data.
• Map the current customer journey with all customer touchpoints.
• Participate in marketing day-to-day meetings and relevant assignments.
• Present communications, findings and updates to the Sales & Marketing Management Team during the project lifecycle.
• Prepare standard communication templates addressing different scenarios.
• Present standardized workflows detailing the management of customer interactions.
• Review the communication plan with the Legal & Compliance, Operations and Marketing Departments to ensure adherence to branding standards, customer expectations, and legal regulations.
• Adopt any suggested change to the communication plan and prepare the final version to be approved by Sales & Marketing Management.
• Other duties as assigned.

What you bring

• Pursuing a bachelor’s or master’s degree in communications or marketing from an accredited college or university.
• Undergraduate students coursing junior year or above. Graduate students can participate on freshman year.
• Available to start Summer 2025.
• Cumulative GPA of 3.5 or higher.
• Active in social media with a solid grasp of the different platforms, trends, behaviors, influences and community interaction.
• Marketing management, statistics and market research courses taken and approved. Marketing analytics, Product management and advertising courses, a plus.
• Strategic mindset, ensuring the work fits the goals stated by the enterprise.
• Knowledge of the Microsoft Office suite.
• Able to manage multiple projects with high attention to detail.
• Critically think through situations to reach conclusions based on data and information.
• Work hard, be creative, think analytically, maintain a high level of organization and self-motivation.
• Fully bilingual.
• Must have the legal right to work in the United States.

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to any characteristic protected by law.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].