Market Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Responsibilities

MMs direct revenue generation from the designated area will contribute to the overall Regions performance. Responsible to build up and optimize commercial relations with existing long tail hotels.

MM is responsible for the: 

• To implement the digital supplier model with the hotels from their portfolios.

• Maintain and grow the share of house of long tail suppliers in their portfolios.

• Convert the maximum of long tail suppliers to Core Suppliers in their portfolios.

• To improve the overall competitiveness through a digital approach in their portfolios.

• Digital acquisition of new suppliers and digital recover of existing long tail suppliers

• To reduce the ‘cost to serve’ while at the same time aiming to improve service levels.

• To understand our contracting tools and to optimize their duties.

• To improve marketing campaigns conversion. Expected to do 50 calls per week to their hotel portfolio to optimize the marketing campaigns we will be launching aiming to increase their TTV & bookings.

• Participating actively in our regular team follow up (mainly Revenue and Campaigns activity performance) to help RMM to understand the situation of their portfolios and new improvements needed.

• Hotel acquisition: Manage the e-registration of our suppliers from the onboarding

• Be part of the digitalization process we are implementing: Adapt to the new way of interacting with our suppliers in the digitalization journey & give feedback about the process or improvements we should do.

• Update suppliers interactions using the Salesforce CRM system (calls, tasks, opportunities)

• Managing a portfolio of 500-1500 accounts

• Assist hotels in their interaction with our platform and operational topics (aiming to be self-service)

Skills  

• Interpersonal skills with high Communication and Negotiation skills

• Strong willingness to learn and try new things

• High capacity to prioritize, perform and drive: Results orientated

• Strong capacity to work independently

• People with Initiative, Resilience and Self-motivation aiming for a continues improvements

• Customer focused and active in phone calls

Experience     

• Minimum of 3 years in managing commercial accounts

• Minimum 1 year experience in Sourcing, Operations or Marketing

Qualifications             

• Education:  Candidate should ideally possess a Diploma or Professional Degree (but is not a must)

• Languages: Fluent English (desirable) & market/region language

• Min 3-year experience in the travel industry.

• MS Office: Medium level

• Atlas: Medium level

• Salesforce: Medium level

• Maxiroom: Advance level

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.