Manager

Company Description

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients

Job Description

Cloud Managed Services (CMS) Technical Account Manager Job Description

Job Description

At Publicis Groupe, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, pursue next-generation innovation, and migrate workloads to the cloud. To continue this transformation, we’re seeking an experienced Service Delivery Manager. A Cloud Managed Services (CMS) Delivery Manager is a leader. They are someone with commitment, determination, and passion for what they do. They must have the ability to mentor their team through the guiding principles of ReSources IT; Accountability, Excellence, Integrity, Openness, Respect and Trust. This role is a global role which requires you to meet during different time zones, navigate conflicting schedules, and occasionally be flexible on work hours. This role requires a results driven individual, one who will meet business critical timelines, be able to deliver agreed upon solutions, and lead the client and technical team through the entire engagement lifecycle. As a Service Delivery Manager, you will be running discovery calls with clients, managing contract execution, project implementation, project task tracking and follow-up, the transitioning of a project to the support phase, and finally managing the execution and renewal of contracts. This person will meet with customers, management, and occasionally C-Level clients to successfully manage the delivery of cloud solutions. The ideal candidate will have experience with project and resource management, conducting routine client facing project status calls, and larger quarterly status calls.

Responsibilities of this Role

• Oversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure.
• A high level of communication skills both written and verbal
• Execute Intra Company Agreements (ICA) contracts.
• Manage agency expectations for project delivery. 
• Prepare, deliver, and discuss a quarterly service review with clients.
• Work closely with the Azure / AWS / GCP architects, team leads, implementation, and support staff to ensure appropriate problem resolution.
• Work closely with the Finance team to obtain and track financial approvals for cloud spend.

Skills and Qualifications

• A solid understanding of Cloud Technologies, Azure / AWS / GCP Certifications preferred
• Project Management Experience, PMI certification a plus.
• Minimum 10 years of IT-related experience
• Minimum 5 years IT management experience
• Experience managing IT-specific projects.
• Working experience with ITIL best practices
• Experience managing an IT operations/support team preferred
• Experience managing an IT budget preferred
• IT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferred
• Experience writing technical documentation
• Working experience in negotiating and maintaining SLA/SLM structure
• Working experience analyzing and reviewing SLAs

Qualifications

Bachelor's degree in Computer Science, Information Systems, or a closely related field

Additional Information

Publicis Groupe Commitment to Diversity & Equity Policy:

Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.

• Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership’s job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency’s leadership be champions of both diversity and inclusion.
• Our Core values “ VIVA LA DIFFERENC’E is based on the very aspect of celebrating differences 
• Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment:

1. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
2. When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
3. We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.