Manager, Workplace Experience

We are seeking an experienced and strategic Workplace Manager to lead and elevate the workplace experience for our offices in Bangalore, Gurgaon, and Delhi, with occasional support for smaller APAC offices as needed. This role focuses on delivering exceptional operational excellence, employee experiences, and strategic planning across multiple locations, ensuring that our workplaces reflect our values and foster a world-class experience.

This position will report to the Director of Workplace Operations.

This is an essential role with a requirement to be in the office 5 days a week, based in Bangalore.

What You'll do:

Workplace Operations

• Ensure the upkeep, cleanliness, organization, and safety of offices in Bangalore, Gurgaon, and Delhi, creating secure and engaging environments.
• Manage day-to-day operational tasks across locations using project management tools (Asana, Jira, etc.), ensuring timely completion and high-quality outcomes.
• Oversee local swag programs for new hires, milestones, and events, ensuring timely, region-specific delivery.
• Collaborate on facility improvements, renovations, and new office build-outs, adhering to local regulations and standards.
• Conduct regular office walkthroughs, proactively identifying and resolving issues.
• Manage access control systems and badge data to ensure accurate tracking and compliance with security policies.
• Implement and oversee safety and security protocols, including emergency plans and drills, ensuring compliance with local workplace regulations and labor laws.

Vendor & Facilities Management

• Source and manage regional vendors and contractors for services such as food, janitorial, transportation, HVAC, pest control, plumbing, and electrical, with after-hours support as needed.
• Manage the food and transportation programs, ensuring they are efficient and aligned with operational goals.
• Negotiate and optimize vendor relationships to maintain high service quality while managing costs efficiently.
• Oversee preventative maintenance schedules and ensure quick resolution of building-related issues

Strategic Planning & Budget Management

• Develop and manage the annual Workplace Operations budget for the region, identifying efficiencies while maintaining service quality.
• Plan and execute strategies to support office needs 6–12 months in advance, anticipating growth and changing requirements.
• Use data and feedback to inform decision-making, balancing metrics like space utilization with qualitative insights on employee satisfaction.
• Provide occasional support for smaller APAC offices, ensuring consistency and quality across the region.

Employee & Visitor Experience

• Deliver an exceptional employee and visitor experience, creating welcoming environments that reflect our company values.
• Develop and implement employee experience programs that are culturally and regionally relevant.
• Provide consistent communication and updates to employees on workplace initiatives, events, and changes using tools like Slack and email.
• Act as the main point of contact for workplace inquiries, ensuring timely and professional responses to employee and visitor needs.
• Collaborate with global workplace teams to execute values, vision, and strategy in the region, ensuring alignment and consistency.
• Act as the primary liaison between regional and global teams, maintaining clear communication and fostering collaboration.

What We're Looking For:

• Bachelor’s degree with 6+ years of experience in workplace or facilities operations, project management, or a related field, with at least 2 years of experience managing or leading a team.
• Proven ability to independently manage operations across multiple locations, balancing competing priorities effectively in a dynamic environment.
• Strong understanding of workplace compliance, safety regulations, and labor laws in India, with the ability to apply these to daily operations and strategic planning.
• Experience working closely with U.S.-based teams or global stakeholders, demonstrating an understanding of cultural nuances and time zone coordination.
• Demonstrated success in vendor management, including negotiating contracts, ensuring service-level agreements are met, and maintaining cost-effective, high-quality services.
• Exceptional organizational and problem-solving skills, with a strong attention to detail and follow-through.
• Familiarity with managing access control systems, badge data, and supporting onboarding and offboarding processes.
• Proficiency with G-Suite, Slack, Zoom, and other workplace tools; familiarity with macOS is a plus.
• Demonstrated ability to develop and manage budgets, with strong analytical and financial skills.
• A proactive and self-motivated professional who can work autonomously while collaborating effectively with global teams.
• Industry certifications such as FMP, CFM, FMA, PMP, or equivalent are a strong plus.