Manager UW Technical Execellence

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The incumbent is responsible to drive seamless onboarding experience process with best-in-class underwriting framework while ensuring long-term sustainability of portfolio. The incumbent is responsible to develop, manage and improve underwriting guidelines, standardization of underwriting practices in relation to onboarding and policy servicing journey. This incumbent is also responsible to manage and document underwriting guidelines and philosophy. This documentation should be shared and understood by underwriters and is recorded in a timely manner. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Perform regular review of underwriting guidelines to ensure that it is relevant, competitive and to drive operational efficiency while maintaining good risk management and long-term sustainability of Portfolio.
• Perform updating and maintenance of underwriter’s libraries and database.
• Develop and maintain appropriate SOPs where required and provide data to auditor and regulator enquiry to facilitate audit process.
• Work with internal and external stakeholders to manage & support the launch of New Products & Campaigns with regards to underwriting and risk management.
• Manage and engage internal and external stakeholders (e.g. Reinsurer, Hospital Network, LIAM) for collaboration on new trends.
• Liase and negotiate with reinsurers on underwriting related matters including underwriting guidelines, products and campaigns.
• Perform underwriting assessment of applicants within the respective SLAs in relation to non-disclosure and identify improvement areas to manage non-disclosure risk.
• Leverage on internal & external data to understand current state, trend and opportunities in improvement/growth area.
• Support improvement in SLA, onboarding NPS and minimizing penders through identifying improvement opportunities, automation, streamlining processes & guidelines.
• Ensures all tasks and projects are completed in a timely manner.
• Continuously learn and be updated on operations development, products and services in order to maintain an up to date training and be actively involved in team discussion and undergo assessment tests as part of a self-development program.
• Support supervisor to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate
• Perform any ad-hoc assignments / projects as assigned by superior.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.