Manager, Training (Post-Sales Teams)

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. 

Who You Are

brightwheel is seeking a Training Manager to join the Internal Enablement team. This is a player-coach role, and your responsibilities will span from direct creation of curriculum and facilitation of training to coaching, developing and leading a growing team of trainers. As a seasoned training professional, you thrive on cultivating success within customer-facing teams. You possess a wealth of experience in training methodologies, honed through practice in high-growth tech environments. Your passion lies in setting ambitious goals for your team, guiding them towards excellence, and witnessing tangible improvements in performance metrics. You are adept at identifying training needs through a metrics-driven approach and excel in developing scalable training programs tailored to specific roles. Your managerial prowess is evident in your ability to nurture talent, foster growth, and instill a culture of continuous improvement within your team. You are committed to supporting the full post-sale customer experience, ensuring seamless onboarding, engagement, support and retention of our customers.

What You’ll Do

• Oversee and expand the training function responsible for training all post-sales teams at brightwheel, including the onboarding, engagement, support and retention.
• Lead and manage a team of trainers, defining clear goals and operational cadences for the team.
• Drive team growth as necessary to meet evolving training needs and organizational goals.
• Design and facilitate trainings as needed Lead performance analyses of customer-facing teams to identify areas for improvement and opportunities for targeted training interventions.
• Develop a comprehensive roadmap and strategy for Post-Sales Enablement, aligning training initiatives with business objectives.
• Harness the power of AI coaching tools and performance monitoring platforms to enhance the effectiveness of training programs for customer-facing teams.
• Collaborate with senior leaders and managers across the organization to identify gaps in knowledge or skills and develop tailored training solutions.
• Continuously measure and evaluate the effectiveness of training programs, correlating improvements in output metrics with training initiatives.

Qualifications, Skills, & Abilities

• 3-5 years of experience as a trainer in a high-growth tech environment, with a proven track record of delivering impactful training programs across both new hire and upskill motions
• 1-2 years of direct management experience of teams of 3+, preferably in a training or similar capacity, demonstrating proficiency in team leadership and development.
• Strong data analysis skills, capable of interpreting performance metrics and leveraging insights to drive training strategies. Able to pull, manipulate, synthesize and visualize data.
• Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts and ideas.
• Strategic thinker with the ability to develop and scalable training programs that align with organizational objectives paired with a willingness to “get your hands dirty” and rapidly execute on strategic plans 
• Proven ability to collaborate cross-functionally and influence stakeholders at various levels of the organization.
• Familiarity with AI coaching tools and performance monitoring platforms is a plus.
• Additional qualifications such as certifications in training methodologies are desirable.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.