About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
Four Seasons Resort Palm Beach is looking for a Manager of Technology Innovation & Data to join our Information Technology Team. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company!
What you will do
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide administration services, to include; contribution to technology capital and operating budgets
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
- Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
- Assist in the co-ordination of new acquisitions and major projects as required.
- Participate in property-level, corporate-initiated technology implementations.
- Good knowledge and support for Desktop OS and applications including patches.
- Provide direct guest support and quality support to function rooms and conference services
- Administer Microsoft Applications, connection to global VPN and other communication tools
- Assist in the process of systems backup and recovery procedures
- Assist in management of third party vendors
- Provide 24 / 7 support for mission critical systems
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
- Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT
- Recommend new applications as requested by hotels to streamline business processes
- Implement technology “best practices”
- Provide HSIA Guest and Customer support when no contract with third parties exists
What you bring
- Highest level of integrity and transparency
- Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams
- Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
- Prior education and/or experience supporting complex networks desired but not essential
- Technical background, MCSE or strong networking skills
- Prior education and/or experience supporting complex networks
- Four Seasons IT core standards and key controls
- Good knowledge of the Four Seasons policies and procedures.
- Knowledge of basic accounting principles
- Reasonable cost analysis, cost management and budgeting skills.
- Clear understanding of the purpose and reasons for internal controls.
- Understand and familiar with hotel quality standards and service standards.
- Strong commitment to service
- Successful candidates must possess legal United States work authorization
Schedule & Hours
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Full time position
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Must be able to work weekends and holidays
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Top Skills
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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