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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Technical Consulting Manager is responsible for successfully designing and leading the successful delivery of sophisticated Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. You are both a big-picture thinker and an in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have demonstrable experience integrating systems via API as well as a strong development background. You are able to lead and empower a team of highly capable individuals and help them meet their targets while enabling their growth.
Responsibilities and Requirements
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Overall 9-15 years of CRM experience with a minimum of 6 years on the Salesforce platform
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Collaborate with client partners to define requirements, and deliverables, and set and manage expectations
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Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
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Provide oversight and governance of Salesforce projects
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Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
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Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
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Ability to understand a project and debug issues
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From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects
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Liaise with Salesforce product teams to support client implementations
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Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
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Understanding of systems architecture
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Understanding of key design patterns and large data volume limitations and standard processes
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Understanding of data sharing and transparency considerations and how these play into platform architecture
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Familiarity with platform authentication patterns (SAML, SSO, OAuth)
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Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
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Solid understanding of environment management, release management, code versioning standard processes, and deployment methodologies
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Solid background in the design/development of large web-based systems, or complete software product lifecycle exposure
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Lead a technical team and own customer and team engagement
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Travels to client sites for projects, estimated 50-75%
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Maintain a target billable utilization aligned to the role
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Maintain billable utilization targets for your team
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Technical enablement of team members on the latest Salesforce products and processes
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Working with global teams for delivery across geographies. We will need you to be flexible with your work hours
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Active Salesforce certifications or ability to achieve relevant certifications upon hire
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Top Skills
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way.
Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business.
Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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